Emergency Assistance Case Worker @ Prospect Corp

Job Objective:  Duties involve interviewing clients to identify problems, determining assistance needed, giving direct assistance or referring them to the appropriate agency.  Responsibilities require considerable contact with the general public and other agencies. 

 

Essential Functions: 

• Schedule, interview and evaluate needs of individuals and families 

• Determine level of assistance needed.  Develop client assistance plan 

• Provide assistance in accordance with established schedules and guidelines, checking eligibility with MAACA database 

• Provide emergency assistance outreach to community’s unhoused population 

• Maintain an accounting of all funds received and distributed from the emergency assistance account via spreadsheets, back up documentation, and input into MAAC Link 

• Learn about community agencies providing aid, maintain referral list, provide referrals to appropriate agencies and services when further assistance is needed, with attention given to the immediate needs of the unhoused including, but not limited to, shelter, housing, non-facility based care and other critical services 

• Be knowledgeable of current policies and regulations governing eligibility for clients 

• Create and update client files and MAAC database files by recording each contact made with clients 

• Submit service records to Corps Officer as directed 

• Maintain social services procedures and fund balances in MAAC 

• Write and maintain confidential client case notes, documenting requests, findings and services rendered 

• Enter pertinent information into the community emergency assistance databank 

• Maintain and administer emergency food pantry assistance 

• Maintain all necessary statistics and data.  Compile records and prepare reports as assigned 

• Establish and cultivate professional community agency relationships and participate in agency meetings as assigned 

• Provide quality customer service.  Be knowledgeable and conversant of social services available in metro area and be able to interpret program regulations in clear, accurate and friendly manner to clients 

• Oversee distribution of resources as needed 

• Support the Corps seasonal programs including, but not limited to, Christmas toy and food distribution and Kettles 

• Other duties as assigned 

  

Minimum Qualifications:  

Education