Assistant Registrar - Registration Services

About the Opportunity

Position Summary:

The Assistant Registrar for Registration Services is responsible for the registration, leave of absence and withdrawals, and related functions for the Northeastern University global network.  Reporting to the Associate Registrar for Registration Services, the Assistant Registrar serves as an operational and functional contributor of their team and, as such, will serve as a knowledge partner to their team by assisting unit leadership as mentor and trusted agent of executing unit priorities that align to organizational goals in order to deliver core unit functions.  The Assistant Registrar will be expected to consider their direct process workload and goals as well as reflect the broader team and Registrar’s Office and university goals and priorities in their work.   The incumbent will manage and follow a roadmap for their cohesive unit and staff that aligns with the University Registrar’s operational processes, and coach their team to deliver high-quality, outcome-oriented, globally minded, ever-evolving and improving services that aim to maximize student, advisor, staff, and faculty satisfaction across the network.  The Assistant Registrar will inspire a culture that promotes agility, creativity, and the development of both industry-informed and cutting-edge ideas and practices.   The incumbent will partner with fellow registrar colleagues and broader staff across Operations, Solution Delivery & Strategic Reporting, and the Network and Student Services teams, the Provost Office administration, Academic Technologies, the college academic units, Chancellor’s Office, network supporting teams, among others.  As a member of AACRAO, the Assistant Registrar will continuously engage in the professional network to remain current on relevant topics, solutions, regulations, best practices, and cutting-edge opportunities. The Assistant Registrar may oversee temporary resources, as needed.

Assistant Registrar responsibilities include:

• Execute and refine operational workflows within their unit for overall learner success and an exceptional learner, advisor, and faculty experience in the areas of registration and scheduling throughout the global network.
• Deliver outcomes for unit priorities, providing necessary direction to Academic Assistants and peer staff to achieve the goals identified by the unit Director.
• Follow an operational plan to ensure accurate and timely execution of tasks required to plan, prepare, and implement unit activities and services.  Unit responsibilities may include a broad range of activities such as time-ticket registration, advisor-assisted registration, block-registration, curated registration, appeal registration actions, I am Here, and other ad-hoc registration tasks.
• Develop a collaborative, meaningful, action-oriented, and overall productive partnership with the advising teams, and other academic and administrative units.
• Ensure continuous process improvement, integrity, documentation, and compliance standards are met within the unit related to registration, leaves of absence, and term/university withdrawals.
• Serve as a partner to academic areas and Provost Office members, Chancellor’s Office, and network teams in the areas of effective course and section planning to support the student experience.  As part of this partnership, develop and deliver proactive planning guidelines, section distribution, class and classroom size recommendations, and similar.   Leveraging data and analytics to provide data-driven recommendations and solutions.
• Oversee the systematic planning and successful execution of classroom assignments to meet the needs of the university, including the network campuses. Ensure the team is maximizing its effectiveness, leveraging technological approaches, where possible.  Leverage X25 to inform Provost Office capital budget planning and other resource planning discussions, inclusive of the network locations.
• Partner with college deans’ office leadership to assess and deliver a final exam scheduling system that meets the diverse needs, including large format classes, multiple day exam limits, same time exam slots, and similar.
• Model and drive operational excellence in individual contributing staff and unit peers to meet business critical organization-wide processes and tasks.
• Prioritize professional development and mentorship opportunities for supervising staff; manage by setting clear goals, expectations, objectives, and measures of success for staff; creating and encouraging an environment that values diversity of thought and experience, equity in involvement and contribution from each team member.
• Contribute to registrar and network projects and task forces; participate in discussions regarding current and future trends in opportunities and challenges related to enrollment, new programs, certificates