Senior Salesforce Developer/Agentforce

Job Title:

Senior Salesforce Developer/Agentforce

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Location-Remote

We’re hiring a Senior Salesforce Developer/Agentforce to join our team and help design, build, and deliver scalable, AI-enabled Salesforce solutions across enterprise environments.

In this role, you’ll work hands-on with Apex, Lightning Web Components (LWC), Flows, and Service Cloud, contributing to Agentforce and intelligent automation use cases. You’ll collaborate with cross-functional Agile teams, mentor developers, and support Salesforce delivery end to end—from design to post–go-live.

Responsibilities

• Design, develop, and customize Salesforce solutions using Apex, LWC, Flows, and AI-enabled workflows

• Implement and support Agentforce and intelligent automation, especially within Service Cloud

• Build and support integrations using REST/SOAP APIs, MuleSoft, and ETL tools

• Participate in solution design, testing, deployment, and production support

• Conduct code reviews and ensure Salesforce best practices, scalability, and security

• Create technical documentation and solution designs

• Mentor junior and mid-level developers

• Collaborate with clients, product owners, architects, and Agile teams

• Participate in Agile/Scrum ceremonies

• Support pre-sales and solutioning efforts when required.

Must-Have Qualifications

• 5+ years of hands-on Salesforce development experience

• Strong expertise in Apex, LWC, SOQL, unit testing, and the Force.com platform

• Solid experience with Service Cloud (case management, automation, digital channels)

• Experience with Agentforce, AI-powered automation, or intelligent agent use cases

• Experience in Salesforce AI Assisted development

• Strong background in integrations, OOP design patterns, and relational databases

• Proficiency in HTML, JavaScript, CSS, and web services (REST, SOAP)

• Experience working in Agile/Scrum environments

Certifications

• Salesforce Platform Developer I – Preferred

• Salesforce Platform Developer II – Preferred

• Salesforce Service Cloud Consultant – Preferred

• Salesforce AI / Agentforce-related certifications – Required

The base salary for this position is $140,000-$170,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply