Director, Global Customer First Enablement

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Director, Global Customer First Enablement Opportunity

We are looking for an outstanding leader to build, scale and operationalize our Global Customer First Enablement team. This role is responsible for developing and executing a strategy for onboarding and continued enablement of our Customer First team members across technical and role readiness competencies. This role will partner closely with the Customer Support, Renewals, Customer Success and Professional Services  teams in addition to Product Management, Product Marketing and Field Enablement. The goal is to design, build and run an enablement function that efficiently aligns people, skills, processes, and initiatives with impactful training, communications, and tools.  The ideal candidate has a deep understanding of post sales roles and has prior experience building and  leading enablement teams and programs. This is a global role and the ideal candidate understands regional nuances and best practices for high engagement and retention. This role requires excellent communication and presentation skills, with the ability to influence and motivate stakeholders at all levels. If you enjoy driving the execution of global enablement strategy, with a proven track record of success, come join the team at Okta!

What you’ll be doing 

• Build relationships with your internal customers to understand their goals, their challenges, and develop a plan that aligns with these goals.
• Align the team around a strategy for how enablement should be organized, what are the top priorities, and how success will be measured.   
• Create a consistent framework to uncover enablement needs by role and region, identify commonalities and uniqueness, and develop concise articulation of findings.
• Provide role based subject matter expertise to the development of global strategic enablement programs.
• Communicate effectively and persistently to ensure all stakeholders are aligned and view enablement programs as a multiplier. 
• Review technical and non technical learning paths to achieve business objectives. This requires experience in the role and/or deep understanding of the business function.    
• Ensure that content and programs are instrumented to quantify the impact of enablement.   
• Determine how localized needs will be executed relative to the Strategic Programs areas of focus.
• Set clear performance expectations, conducting regular evaluations with the team members to drive towards measurable impact.

What you’ll bring to the role

• 10+ years of enablement 
• Previous experience in building and operationalizing enablement programs
• Experience in post sales technical roles and customer facing success & growth functions
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment 
• Proven track record of inspiring and growing top enablement talent
• High energy, charismatic, innovative, creative individual  
• Leadership DNA, proven ability to excite and lead a multi faceted enablement team
• Ability to deliver results in a global, matrixed environment
• Strong communication skills

  Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future poss