General Liability Claim Adjuster

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

Are you a seasoned insurance adjuster with experience in General Liability Claims? In this role, you will manage a diverse portfolio of general liability claims, including claims in litigation, from first notice of loss through resolution. You will work closely with defense counsel, the Sr. VP of Risk Management, and cross-functional teams to protect company interests, reduce exposure, and drive fair, strategic claim outcomes.

If you excel in investigation, litigation management, negotiation, and fast-paced decision-making, this is an opportunity to directly influence risk reduction and contribute to a culture of continuous improvement

What You’ll Do:

• Manage general liability claims from initiation to resolution, while ensuring compliance with company policies and industry regulations
• Conduct detailed investigations into each claim to gather evidence, assess liability, and determine the extent of damages
• Collaborate with defense counsel and leadership to develop litigation strategies, evaluate exposure, and negotiate settlements
• Prepare files for mediations, hearings, trials, and settlement conferences; attend proceedings as the company representative
• Analyze reserves, prepare settlement evaluations, review medical records and bills, and make recommendations for represented and litigated cases
• Identify subrogation opportunities and implement strategies to mitigate future losses
• Participate in Resort Safety meetings and support initiatives that improve safety and reduce claim frequency
• Ensure compliance with policy language, ISO forms, internal programs, and industry standards

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have thorough understanding of claims handling practices, policy language, exclusions, and ISO forms. Prioritization, organization, effective time management, creativity, and self-discipline are necessary to successfully perform in this position. Setting and achieving goals is essential, along with the ability to work closely with defense counsel and effectively manage litigation. The requirements listed below are representative of the knowledge, skill, and/or ability required.

What You'll Bring:

• Five plus years of experience adjusting General Liability claims, including litigated files
• Thorough understanding of policy language, exclusions, claims practices, and ISO forms
• Excellent analytical, negotiation, and communication skills
• Strong prioritization, organization, and time-management abilities
• Ability to work independently, collaborate with counsel, and drive cases to resolution
• Alignment with our company values: Integrity, Passion, and Work Ethic
• Preference for candidates with:
  • Bachelor’s degree
  • AICPCU coursework (AIC, ARM, CPCU)
  • Industry-specific continuing education

What is a must have?

• Valid Florida 6-20 Adjuster’s License
• Minimum of three years’ experience managing general liability claims
• High school diploma or GED
• Reliable transportation

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insu