Patient Access / Customer Service - Contact Center

Overview

Grow your career with an employee-empowered health care organization who offers life-saving, innovative care. Our compassionate and skilled teams are what set us apart from other health care systems. 

 

Emory Healthcare is currently hiring Patient Access Engagement Liaisons for our Operator Services and Contact Center departments.

 

 

Description

 

Job Description

• Promoting a positive patient and family experience and maintaining the image of Emory Healthcare.
• Monitoring access issues with provider schedules that affect patient satisfaction, and communicating issues to team leader.
• Accurately verifying patient demographics and insurance coverage.
• Performing general scheduling, registration, messaging and customer service duties.
• Accurately verifying patient demographics and insurance coverage.
• Performing general scheduling, registration, messaging and customer service duties. Contact Center
• Answering phones efficiently, providing timely and courteous access to the system.

 

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent preferred.
• Twelve (12) months experience in a high volume customer service call center or contact center environment is required.
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ADDITIONAL REQUIREMENTS: Must be able to maintain quality scores of 85% or above, schedule adherence within established guidelines, complete training exams with a passing score, proficient in a minimum of 8 sections/skills, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

 

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.