Senior Software Quality Engineer

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. 

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

Reporting to the Senior Manager QA and Automation, the Senior Software Quality Engineer is responsible for quality – functional, end-to-end testing, and automation efforts for the enterprise application portfolio. Work closely with software development teams to identify and address issues before release and ensure continuous improvement in testing processes and methodologies. 

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. 

Responsibilities:

• Design, develop, and execute comprehensive test plans and test cases (manual and automated). 

• Build and maintain automated tests and integrate them into CI/CD pipelines. 

• Identify, document, and track software defects, drive resolution through root cause analysis. 

• Communicate clearly on deliverable statuses, blockers, and mitigation plans.  

• Define and monitor quality metrics to assess product readiness and drive continuous improvement. 

• Work closely with other software engineers and promote best practices in testing and quality assurance. 
• Champion a culture of quality by advocating for robust testing practices and continuous delivery principles.

We're Excited if this is You!

Experience and Qualifications of the Role:

• Minimum 5+ years of experience in a Quality Engineering role. 

• 2+ years of hands-on experience with writing automation test code and utilizing leading industry standard tools (i.e. Selenium, Postman, Cucumber/Gherkin, IDEs etc.); AccelQ preferred. 

• 3+ years’ experience in SQL. 

• 1+ years’ experience in API/JSON/webservices testing. 

• Experience working in Agile/scrum delivery methodologies. 

• Ability to collaborate across core teams and ease in working with both business and technology groups. 
• Sense of urgency and commitment to deadlines with ability to manage several priorities in a high-pressure environment.

Additional Preferred Experience:

• Experience in a call center environment preferred. 

• Experience