Director of Learning & Quality

Property Description

Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach!

 

Overview

The Director of Learning & Quality will oversee the coordination, delivery and implementation of all corporate initiatives and programs outlined in Davidson Hospitality and Nobu Hotels training framework, by utilizing Davidson Academy. This role will support the development of any ‘new’ learning and development programs that are tailored to the specific needs of the team members, while remaining within the parameters of corporate structures and guidelines.This position will also monitor that all team members are receiving access to high quality, well-designed programs that are consistently aligned to quality measures and business performance. The Director of Learning & Quality will utilize consistent evaluation measures and provide regular feedback based on qualitative analysis. This will require the manager to be skilled at statistical calculations and can regularly turn quantitative data to qualitative data. The purpose of the analysis is to positively affect guest satisfaction and productivity. The Director of Training & Quality will use the findings to design and deliver needs-based training, in addition to delivering programs within the DAVIDSON HOSPITALITY ACADEMY and Nobu Hotels training framework.

Responsibilities

Mandatory· Thrives on human interaction and high energy level· Educational/Training experience· Operational hotel experience, especially in guest contact area· Expert interpersonal, communication and presentation skills· Highly articulate in English and the ability to write meticulously in English· Strong computer skills to include Microsoft Excel for record keeping, data analysis and statistical summarization;

    Microsoft Office, in particular Publisher and PowerPoint· Dynamic and engaging presentation and platform skills· Cleverly imaginative· Capable of making a moment magical· Out of the box perception/sees clear picture· Ability to identify and assist in resolving issues· Strong self-esteem· Results driven· Passionate· Must possess ability to coordinate with multiple tasks and must be efficient with repetitive tasks· Requires high levels of interaction with all members and levels of staff· Possess high degree of stamina, agility, flexibility and patience· Able to present with an uplifting personality as well as presenting a high degree of confidentiallyPotential Duties and Supporting Responsibilities Associated with the EducationalProjects of the Internship· Ensure security and confidentiality of all information throughout the hotel.· Maintain and update attendance records, progress reports, and other documentationrelated to the Learning & Quality efforts.· Well-versed in all proprietary service standards as well as all outside rating companies, including: Leading Quality Assurance, AAA, Forbes, Trip Advisor, Open Table, and Michelin.· Assist with management and data collection of all feedback from aforementioned measuring tools· Facilitate adherence of all team members to established standards· Develop an annual learning & development plan and calendar.· Conduct needs analysis with department managers to assess specific learning needs.· Conduct structured observations of team members in order to assess training needs· Provide a creative, fun and exciting environment in the delivery of training programs.· Assist department managers in developing, implementing and assessing personal training plans for line team members, including personal accomplishments and progress.· Liaise with department heads regarding team members recognition and incentives.· Collaborate with department managers to create a monthly departmental learning and development action plan and calendar.· Assist with implementing the service-aspect of departmental action plans specifically, SOP-related trainings, primarily on a one-to- one basis but also in group setting.· Maintain and update training reference materials to ensure current policies and procedures are accurate and communicated to all re