American Girl Sr. Community and Events Coordinator (Reg. Part-Time/ 30 hours)

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: The Sr. Community & Event Coordinator is located at the AG Retail Flagship Los Angeles location and reports directly to the Sr. Department Manager. This position is responsible for delivering all aspects of our premium experiences and events. This position will be working one-on-one with guests to create a magical event through superior communication and organization according to AG specifications. 

What Your Impact Will Be: 

• Manage and lead all aspects of the planning, coordination, and communication for private and large group parties and sales, store events, excursions, community and hotel partnerships for their location.
• Research and solicit group prospects and partnerships within the community for internal and external store events.  
• Support Sr. Dept. Manager to plan/execute event and assigns roles and responsibilities with the AG store teams.  Resolve any customer service issues and lead event execution team to do the same.
• Communicate with both internal and external stakeholders to ensure each event is executed with excellence.
• Support and assist in store events and provide support to other team members on planning of storewide projects.
• Process all paperwork including contracts.
• Work alongside the Leadership Team on all company events, launches, and event initiatives.
• Participate and support key retail teams to provide merchandise displays and manage inventory for events.
• Provide feedback for all events/programs to determine effectiveness in achieving retail marketing goals provide recommendations and feedback. Assist with researching, recommending, and implementing new events/programs.
• Meet sales goals and budgetary guidelines.  Work with external vendors and place product orders in a timely manner.
• Ensure customer satisfaction by providing an exceptional events and excursions and oversee resolution of customer service issues and requests in a gracious manner.
• Execute events to AG standards, including games, crafts, hair styling, and skin care of dolls.
• Assist as needed with the retail side of business including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events, and Personal Shopping.

Qualifications

What We’re Looking For:

• 3-5 years of work experience in customer relations, parties or events.
• Must enjoy public speaking, children, and possess a warm and friendly demeanor.

• High energy, experience in a fast-paced service environment with a passion for quality.
• Organizational skills, inventory management, flexibility and corporate relationship skills are required.
• Experience working with children, preferred.
• Excellent communication (both verbal and written) and organizational skills are essential.
• Well-developed computer skills are essential; must be a skilled user of Microsoft Software (Excel, Outlook, and Word).

Hourly:
The base hourly rate for this position is between $ 21 and $ 26.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childho