OPS QUALITY CONTROL ANALYST (STAFF ASSISTANT)(STAFF ASSISTANT)- 65650161

Requisition No: 857990 

Agency: Elder Affairs

Working Title: OPS QUALITY CONTROL ANALYST (STAFF ASSISTANT)(STAFF ASSISTANT)- 65650161

 Pay Plan: Temp

Position Number: 65650161 

Salary:  $15.00-$17.00 HOURLY 

Posting Closing Date: 08/11/2025 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

 

*****OPEN COMPETITIVE*****

 

 

POSITION OVERVIEW AND RESPONSIBILITIES:

This is an administrative and investigative position. The ombudsman assistant is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law. The ombudsman assistant serves under the direction of the District Ombudsman Manager.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $17.00, hourly.

DUTIES AND RESPONSIBILITIES:

• Answers the phone and documents information and assistance in the web-based documentation system; checks and responds to voice mail at the district level for Panhandle and Central Office.
• Enters complaint, case, and routine access visit information in web-based documentation system; enters updates as received.
• Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updates appropriate log or tracking tool.
• Following certification as ombudsman, travels to facilities and conducts routine access visits as needed.
• Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed. Identifies significant individual and systemic problems affecting residents and brings them to the attention of the District Ombudsman Manager (DOM); Conducts interviews with residents, facility staff and family members, reviews documents, and writes report of findings while protecting the confidentiality of residents.
• Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours.
• Processes miscellaneous incoming mail, emails, and faxes; respond as appropriate; general office e-filing.
• Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings.
• Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepares orders as needed; coordinate distribution of items to field staff and volunteers.
• Serves as primary office contact in the absence of the DOM.
• Performs other duties as assigned.
• Travel is required.
• Attendance is an essential function of this job.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Possess good organizational skills.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to communicate effectively both orally and in writing.
• Ability to operate general office equipment.
• Ability to conduct assessments and fact-finding interviews.
• Ability to investigate, analyze and resolve complaints.
• Ability to write reports.
• Ability to deal effectively with people.
• Ability to perform basic arithmetic calculations.
• Knowledge of basic investigative techniques.
• Knowledge of the rules governing Ombudsman investigations and assessments.
• Ability to collect and analyze evidence.
• Ability to use deductive reasoning.
• Ability to analyze information and determine its validity.
• Ability to write accurate investigative reports.
• Ability to make independent decisions.
• Ability to conduct thorough investigations.
• Ability to maintain strict confidentiality.
• Ability to establish and maintain effective working relationships with others.