Senior Director, Global Technology

 

About Accion:

Accion is a global nonprofit on a mission to create a fair and inclusive economy for the nearly two billion people who are failed by the global financial system. We develop and scale responsible digital financial solutions for small business owners, smallholder farmers, and women, so they can make informed decisions and improve their lives. Through targeted investment strategies, advisory solutions, and expert thought leadership, we work with local partners to develop and scale cheaper, more accessible, and customer-friendly financial solutions. Since 1961, Accion has helped build 267 financial service providers serving low-income clients in 75 countries, reaching 440 million people. More at https://www.accion.org. 

 

Position Summary 

The Director, Global Technology will lead and promote the organization’s collaboration tools, with a strong focus on optimizing the ecosystem (Microsoft ecosystem, Office 365, SharePoint, Teams Premium, Copilot Office 365, and other GenAI and SaaS solutions). Reporting to the Vice President, Global Technology, this role will work closely with department heads and other leaders to understand their needs, define solutions, and recommend innovative technologies that align with the organization’s strategy. This role will provide oversight and guidance to the Global IT Service Desk team and ensure efficient IT support operations across the organization. The Director will also help manage the Global Technology portfolio and promote the effective use of technology.

   

Position Responsibilities

Collaboration Tools Management

• Lead the administration, optimization, and promotion of Office 365 applications (Teams, SharePoint, OneDrive, Copilot, Power Platform, Teams Premium) to enhance collaboration and productivity.
• Oversee the adoption of other tools and ensure training for advanced capabilities such as webinars, enhanced security, and large-scale virtual events (i.e. brown bags).

GenAI and Emerging technologies

• Support the Vice President of Global Technology to promote the responsible use of Generative AI tools across the organization, ensuring compliance with guidelines and policies.
• Staying abreast of GenAI evolution, risk become the “go to” resource.

Service Desk & IT Operations

• Provide strategic leadership and oversight of the IT Service Desk and broader IT Operations, ensuring high-quality, consistent, reliable, and secure technology services that align with organizational goals.
• Drive continuous improvement in IT operations by implementing proactive monitoring, automation, and best practices to enhance system reliability, security, employee experience and performance.

Business Relationship Management

• Support the Vice President, Global Technology to act as a liaison between business units and the global technology team, building strong relationships with departmental leaders.
• Regularly meet with business stakeholders to collect requirements, understand strategic goals, and recommend technology solutions that support operational and strategic objectives.
• Provide guidance on the responsible use of technology and ensure alignment with organizational priorities

Technology Governance & Portfolio Management

• Oversee the Global Technology portfolio, ensuring projects are aligned with business priorities and are delivered on time and within scope.
• Maintain an up-to-date inventory of technology projects and track progress, outcomes, and alignment with organizational goals.
• Manage all software governance-related matters, including software procurement, licensing compliance, lifecycle management, and usage policies, ensuring adherence to security, legal, and financial guidelines.
• Work closely with the investment team and financial stakeholders to understand IT and compliance needs, ensuring technology solutions support risk management, financial reporting, and investment operations

  

Qualifications

• Advanced degree and a bachelor’s degree in information technology, Business Administration, or a related field; an advanced degree is preferred.
• 12+ years of experience in IT management, with at least 5 years leading IT operations and service delivery in a complex, multi-stakeholder environment.
• Deep expertise in IT service management, including service desk operations, ITIL frameworks, and technology governance.
• Proven experience managing collaboration and productivity tools (e.g., Microsoft 365, SharePoint, Teams), ensuring effective adoption and business alignment.
• Knowledge of