Senior Manager, Collection Strategy & Analysis

Job Title:             Senior Manager, Collection Strategy & Analysis

Reports To:         VP, Risk Collections Strategy Analysis   

FLSA Status:       Exempt

Department:      Risk       

 

JOB SUMMARY: Responsible for conducting thorough business analysis around loss mitigation, collection strategies, and collections effectiveness. This position monitors portfolio performance, optimizes collection strategies, and collaborates with cross-functional teams to drive operational efficiency and compliance. Responsible for key initiatives involving test/control models and collection strategies while driving these projects from ideation to implementation.   Advanced analytics are leveraged to support decision-making, improve processes, and ensure adherence to industry regulations and company policies.

 

ESSENTIAL JOB FUNCTIONS:

• Lead key collection projects from a risk perspective and conduct sophisticated analytics to build best-in-class credit collection strategies.
• Work with cross functional teams to incorporate these strategies and effectively monitor the execution of such strategies.
• Analyze collections data to identify trends, risks, and opportunities for process improvement.
• Develop and refine collection strategies to optimize recovery and reduce charge-offs.
• Conduct comprehensive data analysis using tools such as Excel, SQL, and data visualization platforms (e.g., Tableau) to provide actionable insights.
• Monitor and assess portfolio performance, delinquency trends, and overall risk exposure with providing clear insights that can be distributed at all levels within the company.
• Collaborate with collections and customer experience teams to implement data-driven decision-making processes.
• Perform root-cause analysis on payment defaults and recommend proactive solutions.
• Ensure compliance with applicable laws, regulations, and company policies in all collections activities.
• Create reports and dashboards to effectively communicate insights to leadership and key stakeholders.
• Work closely with risk management and compliance teams to assess and mitigate operational risks.
• Assist in developing and refining predictive models for default risk and customer repayment behavior.
• Support automation and technology initiatives to enhance efficiency in collections operations.
• Develop and maintain performance tracking dashboards to provide visibility into key performance indicators (KPIs) for operations and risk teams.
• Evaluate diverse data sources, including credit bureau data, customer behavior insights, and alternative datasets, to enhance collection strategies.
• Own test and control structure, reporting, and analysis for all collections initiatives.

 

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.

 

• Bachelor's degree in finance, economics, statistics, computer engineering, or a related field, preferred.
• 5+ years of experience years of relevant experience in data analysis, risk management, or financial services, preferred (internships or project work in these areas will be considered).
• Proficiency in Excel and SQL; experience with Python, R, or other programming languages is a plus.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) preferred.

 

COMPETENCIES:

• Customer Service: Exceptional attitude and a passion for providing outstanding service to internal customers.
• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
• Analytical Skills: Collects and researches data; Designs workflows and procedures; Identifies data relationships and dependencies.
• Communications: Exhibits good listening and comprehension. Expresses ideas and thoughts in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods. 
• Problem Solving: Resolves issues quickly and effectively.

• Relationship Management: Manages interactions to service and support the organization; establishes credibility with all interactions.

• Teamwork: Contributes to buildi