Customer Service Assistant

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Position Overview

The Customer Service Assistant will serve as a point of contact for customers, respond to inquiries, and help maintain positive customer relationships. This role is ideal for individuals looking to build experience in customer service, communications, and business operations.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide information regarding products, services, and promotions.
• Maintain accurate customer records and documentation.
• Process customer requests and assist with follow-up communications.
• Support administrative functions related to customer service operations.
• Collaborate with team members to ensure a positive customer experience.
• Assist with scheduling and coordinating customer interactions.
• Maintain confidentiality and professionalism in all communications.
• Participate in team meetings and training programs.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong organizational and multitasking skills.
• Basic computer proficiency, including Microsoft Office or Google Workspace.
• Ability to work independently and collaboratively.
• Positive attitude and willingness to learn.