International Agent Officer

<p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p><p></p><p></p><h1><b>Job Details </b></h1><p></p><p></p><p><span>World Courier</span></p><p><span>Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell &amp; Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries.</span></p><p></p><p><span>We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.</span></p><p><span> </span></p><p><span>You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.</span></p><p><span>You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions. </span></p><p><span> </span></p><p><b>Funtions:</b></p><ul><li><p>Handle enquiries from<span> </span>clients, agents, and World Courier offices<span> </span>via phone and email in<span> </span>English and French.</p></li><li><p>Receive bookings via email and update<span> </span>World Courier’s internal tracking system.</p></li><li><p>Provide quotations via email.</p></li><li><p>Monitor and track ongoing shipments, responding to any deviations from the plan.</p></li><li><p>Keep<span> </span>clients and World Courier offices<span> </span>updated on the status of their shipments, especially in case of delays.</p></li><li><p>Action all notes sent in<span> </span>World Courier’s internal tracking system.</p></li><li><p>Advise clear instructions for<span> </span>pick-up, special delivery, or temperature control handling<span> </span>to agents or destination offices on how a shipment should be managed.</p></li><li><p>Communicate any<span> </span>temperature results<span> </span>promptly after delivery, checking and noting any deviations.</p></li><li><p>Build and maintain relationships with<span> </span>World Courier offices, clients, agents, airlines, handling agents, and suppliers.</p></li><li><p>Ensure internal systems are updated when new jobs are raised in the system.</p></li></ul><p></p><p></p><p>.</p><p><b><span>Requirements:</span></b><span> </span></p><ul><li><p>Fluency in<span> </span>English and French<span> </span>(verbal and written) –<span> </span>Essential.</p></li><li><p>Conversational level in<span> </span>Spanish.</p></li><li><p>Prior experience or knowledge of the<span> </span>logistics sector<span> </span>–<span> </span>Desirable.</p></li><li><p>Ability to follow procedures and instructions and provide relevant information upon request.</p></li><li><p>Proficiency in<span> </span>MS Office: Word, Excel, Outlook.</p></li><li><p>Ability to work both as part of a team and independently.</p></li><li><p>Strong team player – able to collaborate constructively with colleagues inside and outside the department to ensure excellent client service.</p></li></ul><h3></h3><h3>What’s in it for you:</h3><ul><li><p>Salary: Starting at €24,090 per annum, increasing to €27,000 after 6 months (upon successful completion of the probation period).</p></li><li><p>Annual Bonus Plan: 5%.</p></li></ul><p></p><h3><b>Schedule:</b></h3><ul><li><p>Sunday to Thursday<span> </span>from 07:00 to 15:30.</p></li><li><p>Flexibility to cover public holidays (paid as overtime<span> </span>and receive an extra lieu day).</p></li><li><p>During the training period<span> </span>(approximately 3 months):</p><ul><li><p>Work<span> </span>4 days from the office<span> </span>(Monday to Thursday).</p></li><li><p>After training, switch to a<span> </span>hybrid model: work<span> </span>2 days from home, one of which is Sunday.</p></li></ul></li></ul><p></p><h3><span>Excellent Employee Benefits:</span></h3><ul><li><p><span>25 days holiday allowance plus bank holidays.</span></p></li><li><p><span>Private Healthcare Insurance</span></p></li><li><p><span>True Blue reward Scheme</span></p></li><li><p><span>Annual performance-based pay review</span></p></li><li><p><span>Annual Staff events</span></p></li><li><p><span>Career Progression Opportunities</span></p></li><li><p><span>A unique opportunity to work for a Global purpose led organization.</span></p></li><li><p><span>Location: Coslada, Madrid</span></p></li></ul><p></p><p></p><h1><b><b><b>What Cencora offers</b></b></b></h1><p></p><p>​Benefit offerings outside the US may vary by country an