Technical Account Senior Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Account Senior Manager in San Francisco, CA:

Job Duties: Develop relationships with key business and IT partners and become an authority on a customer’s implementation by understanding their top business goals and priorities. Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce. Attain Trusted Advisor status with both key business and technical decision makers. Identify key industry business process areas for opportunity to use the Salesforce platform. Advocate for innovation and early adoption of platform capabilities with our 3 release yearly schedule through customized release reviews. Uncover projects that are fit for our Configuration Services, gather key requirements and act as liaison between the customer and the Configuration Services team. Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs. Monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews in support of the Customer Success Strategy and Success Manager. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering (any field), or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Jenkins; (2) Ant Migration Tool; (3) GITLAB; (4) Responsive CSS; (5) XML; (6) JSON; (7) jQuery; (8) HTML5; (9) Apex; and (10) Visual Force Page. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary: $116,600.00 - $192,500.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job #22-15449. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Sal