Senior Category Manager, Virtual Healthcare Services

Our Opportunity:  

Are you a data-driven business manager passionate about meeting customer needs while delivering business value? Do you get energized in a dynamic environment that requires a blend of strategic and adaptive mentality to run multiple simultaneous projects and partners? Do you enjoy investigating customer data and then communicating recommendations based on what you learn? If this sounds like you we would like to meet you!

Chewy is seeking a Senior Category Manager, Virtual Healthcare Services to make pet healthcare more affordable and more accessible to all US households. As problem-solver your analytical thinking will bring value to this data driven team that deliver simple solutions. This role will elevate our customer experience and business results at Chewy. Proven experience working cross functionally with internal colleagues, leaders, and Chewy partners to complete business strategies with a focus on accelerating time and learning from results. 

You will be an eager self-starter with the ability to wear multiple hats in a new business. Innovation and an ability to adapt quickly paired with excellent project management skills and laser sharp organization will be keys to your success. You will gain skills to investigate root causes of problems, develop solutions, implement actions, and report on results. We pride our high level of ownership for this role and look forward to seeing the impact you will make! 

What you'll do:  

• See opportunities within the category to optimize and enhance performance by conducting ongoing analysis of business performance across a range of metrics and customer cohorts
• Use insights gained through analysis to recommend improvements to product, promotional, marketing, or operational approaches to increase profitability while maintaining an extraordinary customer experience.
• Implement and lead processes to provide regular business updates and ad hoc deep dives on performance to Team Members, partners, and executives.
• Lead market sizing, customer segmentation, industry trends, driven positioning, and competitive analysis efforts within the Virtual Healthcare team.
• Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and Marketing to develop and adjust demand and supply forecasts to meet and exceed revenue and profitability targets.
• Work closely with other Chewy business units to see opportunities to demonstrate existing or develop new virtual care offerings to meet category and company goals.
• Drive promotional strategy for Virtual Healthcare offerings, including definition, execution, analysis, and ongoing iteration. Track program/promotional efficiency and recommend changes and improvements.
• Work cross-functionally with finance, marketing, workforce management, product management, customer insights, and customer service to ensure collaboration as well as comprehensive planning and execution.

What you'll need:  

• Bachelor's degree, or 5+ years of applicable professional or military experience, ideally in ecommerce, merchandising, retail, FMCG, or similar organizations.
• proven examples with business analysis and P&L management; 4+ years. 
• Proven track record of launching and rapidly scaling early-stage business ventures.
• Strong history of positive relationships and influencing partners across organizations by deeply understanding their business and business needs.
• Excellent interpersonal skills including experience communicating with and influencing leaders 2+ levels above 
• Highly analytical and data driven approach, convert data and trends into insights and actionable business recommendations, using data visualization and narratives to build a compelling message
• Set strategy and driving alignment across cross-functional teams, balancing high quality execution. 
• Strong organization skills and ability to balance multiple priorities and results, using high judgment to dynamically prioritize based on business performance
• Highly proficient with Excel; knowledge of Tableau and SQL

Preferred Qualifications

• MBA or equivalent experience background preferred 
• Veterinary, Healthcare, Services, Management Consulting, or e-commerce experience preferred

Compensation & Benefits:

Our salary range for a Sr Category Manage