HVAC Team Leader-Ashburn

POSITION SUMMARY 

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager. 

 

RESPONSIBILITIES  

ROLE 

Rely on direction to accomplish goals 

Perform a number of work-related tasks 

Capable of working under direct supervision or independently based upon training 

Maintain certifications per Job requirements 

TECHNICAL 

Render on site and phone assistance to customers. 

Communicate with National Technical Support on equipment issues 

Perform work related tasks according to company guidelines for scheduled maintenance 

Implement Field Change Notices according to published guidelines 

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips 

SAFETY 

Operate in a safe manner in accordance with published safety guidelines 

Must wear appropriate PPE as per company guidelines and accordance with job duties 

Adhere to work hours policy guidelines – “14 hours rule” 

Report all work related accidents or injuries within 24 hours to the appropriate personnel. 

ADMINISTRATION 

Provide accurate and timely reporting according to company guidelines 

Timecards, expense reports, mileage reports, ticket closure, forms et al. 

Maintain individual inventory in accordance with company policy 

Maintain company property according to company policies 

Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. 

CUSTOMER SATISFACTION 

Provide proper and adequate communication to internal and external customers 

Provide estimated time of arrival to the customer for where applicable 

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment 

Strive to provide all customers a “first time fix” for their equipment 

Maintain customer satisfaction rates according to company guidelines 

Attend Customer Meetings as required 

PERFORMANCE 

Maximize productivity by combining service opportunities 

Complete all work in an efficient and timely manner 

Capable of making technical and commercial decisions under pressure 

Properly evaluate site and equipment for appropriate billing status 

Maintain productive utilization rate according to company guidelines 

Perform inventory cycle counts according to company guidelines 

Adhere to company dress code and safety regulations 

Meet or exceed on-site response time requirements for each customer 

Understand and comply with company startup/escalation processes and procedures 

Maintain proper and adequate level of internal communications 

Managers, co-workers, Support Services, electronic communications, et al. 

Perform several work-related tasks 

Capable of working under direct supervision or independently based upon training 

Maintain certifications per Job requirements 

QUALIFICATIONS 

 

Minimum Job Qualifications:  

 

Interpersonal Skills 

Professional 

Reliable 

Team Player 

Familiarity with electrical / electronic test equipment and fundamentals 

Must be able to read and interpret electrical line diagrams and blueprints 

Working knowledge of OHM’s law and HVAC theory 

Technical skills 

Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions 

Elementary fix/repair techniques based on directed supervision 

Capable of completing tasks and return unit to full operating conditions based upon directed supervision 

Ability to summarize and report all work related tasks performed 

Strong skill sets: 

Communication skills 

Customer service skills 

Troubleshooting skills 

Safety procedures 

Organizational and planning skills 

Computer skills 

Mechanical aptitude 

 

EDUCATION AND CERTIFICATIONS 

Required experience (one or more of the following) 

High School Diploma or G.E.D. equivalent 

HVAC – Certificate Program degree or equivalent experience in the field. 

Six years military experience in a related field 

Equivalent industry experience with EPA ref