Director, Product Management - Experian Health

Company Description

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by purpose and want to make a difference.  We strive to have a diverse group of people and minds who are:

• OPEN: Have a growth mindset and collaborate often with others to make things happen
• NIMBLE:  Always embracing change and pushing the envelope on innovative ways to solve problems
• EFFECTIVE:  Accountable to themselves and to others

Job Description

• Cross-functional orchestration
  • Partners with the Chief Product Officer and Product Leadership team, to evolve existing products and develop new products, that solve healthcare quality problems and generate revenue for the organization
  • Act as a coordinator for deploying releases into operation, including streamlining, orchestrating communication and product lifecycle activities amongst product teams, and other parts of the organization
• Process management and standardization
  • Define overarching playbook of functions and activities, to be orchestrated as part of product releases / product launches, and standardize business processes, such as planning, product enablement, driving adoption, roadmap execution and reporting to facilitate and support product development
• Voice of the market management
  • Standardize processes to gather, aggregate, and synthesize various sources of internal and external input, to generate insights that can be leveraged during quarterly planning and Value Articulation
  • Improve how we act on feedback from the market, to inform product planning
• Product analytics management
  • Support Product Management with data and analytic insights required to drive product adoption outcomes, improve product design/features
  • Keep a pulse on product health
• Product tooling management
  • Define, implement, and manage the product management tool stack: roadmap development, task/project management, customer and user feedback, product analytics, product performance monitoring, experimentation, knowledge base, etc.
• Launch readiness
  • Assure product teams meet operational readiness / launch criteria and communicate to organization accordingly
• Continuous improvement
  • Develop, implement, and continuously refine best practices, continuing education to improve product lifecycle management efficiency and effectiveness
• Templates and resources
  • Maintain templates, guidelines, references, and resources for product teams as part of product playbook
• Training and onboarding
  • Setup and manage Product Management training and onboarding programs, to support Product Management
• Risk Management and governance
  • Act as champion, leading our risk assessment process and reviews (PACE) to ensure our products meet all regulatory, compliance, legal and security requirements
  • Coordinate control measure and evidence requests, for corporate audits
  • Facilitate data purge requests from terminated clients
• Product Communications
  • Drive and coordinate internal and input to external (client, partner) communications on key product and release updates including monthly town halls, newsletters, lunch & learns, etc.

Qualifications

• Possess specialties in Healthcare Product Management, including Agile, Product Launch and B2B2C
• 6+ years’ experience either leading and/or managing a healthcare SaaS software product, consisting of: 
  • Opera