Director, Consumer Research Science

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Onsite Monday-Thursday, flexible Friday's)

Are you an innovative and strategic research leader? Do you have a passion for enhancing marketing decision-making and consumer experiences via quantitative and qualitative market and consumer research? If so, we want you to join our Marketing Decision Sciences organization at Domino's as the Director, Consumer Research Science. 

In this high-visibility role, you will drive qualitative and quantitative market, customer, and user research to enhance our marketing strategies and consumer-facing experiences. You will bridge Domino’s commitment to over-delivering magical pizza experiences with cutting-edge research, leveraging both strong research fundamentals and experimenting with cutting edge innovation. As a champion of the customer’s voice, you will lead a team driving initiatives across various domains, including ad testing, sensory panels, choice surveys, EQ testing, and brand health. 

Key Responsibilities 

• Innovative Research Leadership: Build and drive the roadmap for brand and customer research in the QSR industry, leveraging AI to challenge the status quo and foster experimental innovation. 

• Executive Presence and Communication: Communicate decision trade-offs and strategic decisions to executive audiences, including C-suite, SVPs and VPs, and other directors. Importantly, this role requires the ability to collaborate and influence business partners and share accountability. 

• Collaborative Optimization: Facilitate collaboration with product innovation, digital experience, and marketing teams to optimize digital experiences based on data-driven insights, ensuring research findings translate into actionable strategies to improve user engagement and conversion rates. 

• Mentorship and Visibility: Mentor a high-visibility team, guiding initiatives that inform some of our biggest business bets using a range of traditional and innovative methodologies. 

• Culture of Experimentation: Foster a culture of experimentation and continuous learning within the research team. 

Qualifications

• Experience: Minimum 10 years of professional experience in consumer insights, preferably in food service, media, or packaged goods. Strong consideration for candidates with a “start-up” mindset. 

• Education: Bachelor’s Degree in Market Research, Social/Behavioral Science, Economics, Business, or a related field. A Social or Behavioral Science Master’s or MBA is strongly preferred. 

• Skills: Excellent communication and analytical skills, ability to lead cross-functional conversations, and proficiency in Microsoft Office applications. 

Additional Information

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus   

All your information will be kept confidential according to EEO guidelines.