Quality Representative

Requisition Id 16772 

 

­­Overview:

The Quality Assurance Division (QAD) at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for the position of Quality Representative. This position will support nuclear and non-nuclear organizations, projects, and programs within the Fusion and Fission Energy and Science Directorate (FFESD). This position is responsible for providing support services by proactively deploying Laboratory policies, procedures, quality tools, and quality methodology that meets the customers' requirements and achieves reliable and effective results supporting the customer's mission.

 

ORNL is the largest US Department of Energy science and energy laboratory, conducting basic, applied and developmental research to deliver transformative solutions to compelling problems in energy and security. Our diverse capabilities span a broad spectrum of scientific and engineering disciplines, enabling the Laboratory to explore fundamental science challenges and to carry out the research needed to accelerate the delivery of solutions to the marketplace.

 

Major Duties/Responsibilities:

• Act as a quality expert serving full‑time within FFESD while providing guidance as a member of QAD.
• Provide quality assurance support using a risk‑based, graded approach throughout all project phases.
• Identify customer needs and help prioritize quality initiatives.
• Support development of project quality plans, checklists, procedures, and guidance documents.
• Apply quality standards and requirements effectively based on sponsor, program, and project needs.
• Use the ORNL QA Program, DOE O 414.1D, NQA‑1, and ISO 9001 to provide graded QA support across diverse technical activities.
• Assist in determining the need for technical guidelines, procedures, and work‑controlling documents.
• Provide quality planning for tasks, projects, procurements, and work evolutions, including document reviews.
• Verify critical characteristics for acceptance of quality significant items.
• Deliver targeted QA training based on organizational and project needs.
• Demonstrate understanding of PAAA requirements and graded implementation of quality programs.
• Review supplier proposals for compliance with quality requirements.
• Coordinate quality category determinations (graded approach) with Engineering.
• Review procurement documents and specifications for appropriate quality controls using the Quality Significant Review process.
• Coordinate Software Quality Assurance compliance.
• Participate in supplier quality activities to address quality concerns.
• Conduct supplier evaluations, oversight inspections, and source inspections to verify conformance to requirements, including NQA‑1.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

 

Basic Qualifications:

• BS/BA degree in science, engineering, health and safety, or a related technical field required with a minimum of eight years of quality and/or research experience.
• Demonstrate reliability, consistent attendance and a strong commitment to operational excellence.
• Demonstrate strong teambuilding and collaboration skills that foster positive business relationships and effectively support ORNL’s quality assurance requirements.
• Work independently with minimal supervision while upholding ORNL quality standards and regulatory requirements.
• Show strong self‑motivation and accountability in executing quality‑related tasks, assessments, and documentation.
• Proactively identify quality concerns, process gaps, and opportunities for continuous improvement within research and operational workflows.
• Communicate effectively—both verbally and in writing—with ORNL management, researchers, technical staff, customers, and suppliers to convey quality expectations, support compliance, address quality issues, provide guidance, and drive continuous improvement.
• Ability to obtain or maintain ISO9001, NQA-1 lead auditor certifications.
• Ability to travel, as required, varies but typically 5% or less in a calendar year.