IT Support Specialist- Richmond, VA

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.  

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.    

We are looking for an Associate IT Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, remote tools, and hands-on support. Great customer service should be your motto by being a self-starter, problem solver and excellent communicator. This position is Tier 1 IT technical support, with opportunities to move up in our quickly growing company. 

This position is located in Richmond, VA and offers a schedule of 5 days onsite. 

Responsibilities  

• Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all system applications and hardware and software installed and maintained by the company. 

• Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools 

• Document problems and solutions in the Service Desk ticketing system 

• Inform management of potential problems and identifies problem trends 

• Create and maintain computer images 

• Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc. 

• Install, configure, maintain and upgrade computer hardware and software. 

• Provide videoconference administration and support. 

• Any other duties and special projects as assigned 

Basic Qualifications 

• Bachelor’s Degree required from an accredited, not for profit, in person, university or college.   

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