Senior CSM-T, Central Technology

Do you have a builder’s mentality where “show me” means more than “tell me”? Are you passionate about leveraging technology at a global scale and quick to pick up emerging technologies? Are you adept at working with customers to experiment with innovative approaches and then validate the technical feasibility of solutions?

As trusted customer advocates, the Prototyping and Customer Engineering (PACE) team helps customers in creating the early iterations of next generation products and solutions, often exploring new technical grounds. The team is looking for experienced and motivated technology leaders who possess a unique balance of technical depth, delivery management, and strong interpersonal skills.

We are looking for a Senior Customer Solutions Manager with a Technical focus to organize and lead high-impact, short term (2-month), engagements that require coordination among our development teams, broader Amazon teams and customer’s stakeholders. This includes taking an active part in qualifying investment requests, defining scope, planning and coordination of project delivery. These projects include new product types, compete situations and often exploring the art of the possible.

You will need a strong understanding cloud technology as well as an ability to pull people together from various teams and functional groups, using lightweight and efficient processes and communication mechanisms, in order to meet ambitious plans, and have fun doing it.

If you're looking for a chance to work with a highly-motivated team to help build and launch software systems that customers love; if you're an expert software process practitioner, with a gritty, start-up mentality; if you wear t-shirts, or at least appreciate those who do - we have a job for you. Join us!



A day in the life
While on a customer prototype engagement, you will work collaboratively with other CSM-Ts, developers and specialists to deliver results. The small team working on the prototype will change from project to project based on availability, specialized skills required and career growth interests. Team members come from across the US and EMEA. Larger team meetings occur periodically to share knowledge and get updates on goals, etc.

About the team
Prototyping and Customer Engineering (PACE) is a team in AWS industries dedicated to working with customers in exploring the art of the possible. The team is multi-disciplinary and deliver projects in most technical domains, such as Robotics, Spatial Computing, Data Science (and GenAI), Modern Software Development and much more. We deliver over a short period, solutions to complex customer problems which can range from process optimization to new product development. The customers we work with are across a range of industries, with a focus on Healthcare and Life Sciences, Media and Entertainment, Energy, Automotive, and Manufacturing.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Industries team is committed to helping industry customers enable their