Area Care Coordinator- NYC

About SPEAR Physical TherapySPEAR Physical Therapy is a premier provider of physical and occupational therapy services in the tri-state area. We're known for our award-winning "exSPEARience" - clinical excellence paired with 5-star customer service. At SPEAR, we're passionate about treating every patient like a close friend who just walked through our door.
Position OverviewWe are seeking an experienced, dynamic Area Care Coordinator to lead and develop our Care Coordinator team across New York City, with responsibility spanning all five boroughs. In this role, you'll help support on-site teammates who directly impact our patients' experience, ensuring SPEAR's mission, vision, and values are upheld to deliver exceptional care.

Team Leadership & Development

• Provide on-site presence throughout assigned area locations
• Train, mentor, and develop Care Coordinators to deliver exceptional customer service
• Coordinate coverage when necessary and provide direct support when needed
• Conduct regular coaching conversations to align team performance with SPEAR's values
• Participate in monthly staff meetings to review performance metrics and build team camaraderie

Operational Excellence

• Monitor front office KPI performance to reach best practice standards
• Ensure adherence to established workflows and best practices
• Partner with regional and clinical leaders to identify opportunities and resolve issues
• Conduct regular clinic audits and site visits to maintain quality standards
• Analyze front desk dashboards and performance metrics

Patient Experience

• Champion a culture of 5-star customer service across all locations
• Oversee patient access initiatives and financial processes
• Ensure seamless patient journey from first contact through treatment
• Collaborate with clinical teams to create an exceptional patient experience

RequirementsMinimum 3 years of healthcare admin experienceExperience in a leadership role Experience with Electronic Medical Record (EMR) systems (Raintree experience strongly preferred)Experience in a PT/OT setting preferred but not requiredStrong leadership skills with demonstrated ability to develop staffExcellent interpersonal and communication skillsReliable transportation for daily travel to locations across all five boroughs in NYC Bachelor's degree is preferred but not required with sufficient experience
Success FactorsThe ideal candidate will embody SPEAR's core values of Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork. You put people first and help teammates and patients become the best versions of themselves.
What We OfferCompetitive salary and benefits packageProfessional development opportunitiesWork with a passionate team dedicated to improving patients' livesBe part of a growing, award-winning healthcare organization 
SPEAR Physical Therapy is an equal opportunity employer committed to diversity in the workplace.