Senior Technical Writer

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Senior Technical Writer at iManage Means…

You will be part of the iManage Enablement team, delivering and managing content across multiple mediums to empower our customers and partners to succeed with iManage products and services.

You are a detail-oriented, adaptable, and self-driven technical writer with strengths in documentation, business process communication, and persuasive writing. You will partner closely with business leaders and subject matter experts (SMEs) across the organization to create high-quality technical documentation and communications.

You will also develop deep expertise in the iManage product suite while collaborating cross-functionally with teams including Marketing, Sales, Product Management, Cloud Services, Professional Services, Customer Adoption, User Experience, Support, and R&D. Together, you will create and evolve learning resources that drive product adoption and customer success.

iM Responsible For…

• Developing clear, accurate, and user-focused product documentation by understanding product features, benefits, and customer use cases
• Identifying opportunities to improve and evolve existing content and documentation processes
• Structuring and tailoring content for different personas, including end users, knowledge workers, system administrators, and iManage partners
• Building a strong understanding of product functionality through hands-on experience with the platform
• Collaborating with SMEs to ensure documentation is comprehensive, accurate, and aligned with real-world use
• Creating content solutions that address the needs of customers, partners, and internal stakeholders
• Adhering to and contributing to iManage content standards, style guides, and publishing processes

iM Qualified Because I Have…

• 7+ years of experience in technical writing, documentation, or related roles within SaaS, cloud, or enterprise software environments
• Strong written and verbal communication skills with the ability to translate complex technical concepts into clear, user-focused content
• Experience creating targeted, audience-specific documentation that drives usability and product adoption
• Experience documenting SaaS products, cloud services, and/or multi-tier on-premises applications
• Understanding of cloud environments, deployment models, APIs, webhooks, and authentication methods (OAuth, SSO)
• Familiarity with tools such as Confluence, Zendesk, Jira, Beamer, and WordPress/WPEngine
• Experience using AI to accelerate or streamline content creation and review processes, including tools such as Copilot, ChatGPT, or Claude
• Ability to organize and synthesize complex information from multiple sources in a fast-paced environment
• Bachelor’s or Master’s degree in a related field

Bonus Points If I Have...

• Experience with iManage products
• Experience leveraging analytics and feedback mechanisms (CSAT, NPS, surveys, Google Analytics, Power BI, Grafana, Twilio Segment) to improve content effectiveness

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!