Clerical Assistant 3
Commonwealth of PennsylvaniaAbout the role
Posting number: CS-2026-55414-00103
Department: Department of Health
Division: HL Div of VR Hbg
Job classification: Clerical Assistant 3
Posting type: SCSC E&T Vacancy
Categories: Public Health, Customer Service, Office and Administrative Support
Summary
Are you a self-driven administrative professional who excels under pressure? The Clerical Assistant 3 position within the Division of Vital Records allows you to support essential public health services while helping consumers obtain important records. In this role, you use strong communication and problem-solving skills to guide customers and keep processes running smoothly. You play a key part in maintaining accurate information that communities rely on. Bring your passion for service to a career that makes a genuine difference!Examples of duties
This role supports the statewide registry of vital events by assisting consumers, reviewing applications, and maintaining accurate records. As a Clerical Assistant 3, you will perform the following duties:
- Record Processing: Examine and process applications for vital event certificates and amendments to ensure accuracy
- Issue Guidance: Provide in-person advice on issues related to vital records, certificates, and permits
- Conflict Management: De-escalate situations when a consumer becomes impatient or angry about access to records or wait times
- Eligibility Review: Assess applicant documentation and eligibility for certificates and fee waivers
- Fraud Prevention: Evaluate applications and records for inconsistencies or indicators of fraudulent activity
- Data Management: Type information into the vital statistics system and maintain organized filing systems
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements
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