Director of Hotel (61408)

Resume assistance and interview prep is available for Catawba citizens by contacting: maddison.montomgery@catawba.com

Job Summary: 

Catawba Two Kings Casino is seeking a Director of Hotel to join our team.  In this role, the successful candidate will act as a strategic and operational leader responsible for the overall performance, guest experience, and profitability of the hotel within Two Kings Casino & Hotel. This role oversees a 24-story, 385-room hotel, featuring 84 junior suites and 10 penthouse suites. The Director will lead departmental strategy, manage multi-unit teams, and drive continuous improvement in service excellence, financial management, operational efficiency, labor management, revenue generation, and strategic planning to maintain the hotel’s reputation and success. 

Responsibilities: 

Leadership & Strategy 

• Provides strategic direction, leadership, and operational oversight of all hotel departments.  

• Leads, coaches, and develops a large, multi-layered team (e.g., front-desk, housekeeping, amenities, and front-line staff). 

• Partners with executive leadership to align hotel goals with the casino’s overall business objectives.  

• Fosters a positive hotel image and reputation through community outreach and corporate social responsibility initiatives.  

Operations & Execution 

•  Ensures world-class guest experiences across hotel operations, with emphasis on consistency, quality, and brand standards. 

•  Drives service excellence initiatives to achieve and maintain Forbes Travel Guide and/or AAA 4 Diamond standards. 

•  Oversees compliance with health, safety, sanitation, and licensing requirements. 

Financial Management 

• Develops, manages, improves and analyzes department budgets, including labor, ADR (average daily rate), MPOR (minutes per occupied room), RevPar (revenue per available room) and capital expenditures. 

•  Drives profitability by optimizing guest service offerings through strategic pricing, promotional planning, operational efficiency, and inventory management. 

•  Analyzes financial performance and implements corrective actions as needed. 

Guest Experience Excellence 

• Acts as Manager on Duty (MOD) for FOP guest relations and complex situations. 

•  Leverages guest feedback, competitive benchmarking, and market trends to continuously improve operations and/or offerings. 

•  Handles high-profile guest issues and maintain relationships with repeat high-profile players. 

Collaboration & Compliance 

• Works cross-functionally with Food & Beverage, Marketing, Events, Gaming, Facilities, Security, and HR to support broader property initiatives. 

• Maintains health, safety, and security standards throughout the hotel. 

• Ensures compliance with all federal, state, and local hospitality regulations including gaming and alcohol laws. 

• Perform other duties as assigned 

Qualifications: 

• Bachelor’s degree in hospitality management, business, or related field preferred, or seven (7+) years of progressive hotel leadership experience in high-volume, success in managing properties with 150+ rooms, preferably in gaming or resort environments.  

• Proven track record in Forbes Travel Guide, AAA Diamond, or equivalent luxury rating systems. 

• Strong knowledge financial acumen with experience in revenue optimization, cost control, budget development, labor optimization, and P&L management. 

• Must be able to obtain and maintain a valid Catawba Gaming License, as required by tribal and state authorities. 

• Must be at least twenty-one (21) years of age.  
   

Preferred Attributes: 

• Experience in casino or entertainment-based hotel environments. 

• Extensive experience in luxury hospitality operations, guest relations, and service delivery. 

• Deep understanding and passion of luxury