Sr. Director Retail Channel Operations

At a Glance

The Senior Director of Retail Channel Operations is a strategic and operational leader responsible for building relationships with key retailer leadership and stakeholders.  This individual drives alignment with retailer corporate goals, enhances retailer partnerships and partners with cross-functional teams to deliver an exceptional customer experience across all retail relationships.

 

This position requires you to reside in/near the Twin Cities.

 

Learn more about us and why you belong at BDS here!

Compensation

Competitive salary + annual bonus potential

What We Offer

• Weekly pay 
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• BDS employee discount program and incentives
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

Overview

Strategy & Planning:   

• Lead, develop, identify and secure new retail partnerships to expand market reach and drive revenue growth
• Develop long-term partnership strategies aligned with company goals, product roadmap, and customer needs to enhance retailer partnerships

Growth & New Business Development:

• Identify, cultivate and execute against an individual business development plan to meet revenue and profitability targets as part of the larger organizational growth plan
• Manage and identify new business opportunities (including RFIs and RFPs) by leveraging organization’s resources and service sets and positioning the organization to win identified opportunities with key retail partners 

Operations:   

• Relationship owner for key Leadership retail partners; manages and leads efforts for high overall client satisfaction across all Business Units
• Develop KPIs and improve processes that manage and monitor progress towards desired outcomes

Financial Management:  

• Manages the achievement of retail operations goals and the business development needed to attain, and/or exceed, the growth expectations
• Responsible for the Business Unit P&L, continuation and growth of current projects, and introduction of all services across retailer partnerships

Administrative:

• Provides monthly executive updates to business leaders on retailer partnerships and strategic initiatives
• Other responsibilities as requested by management

What You'll Bring

Experience and Education:  

• Bachelor’s degree preferred or high school diploma with equivalent experience
• Minimum 5 years in account management and client relations, functioning in a leadership role
• Minimum 8 years of retail experience
• Experience in account development and account strategy; preferably within the manufacturing, retail and/or agency industry
• Experience in program lifecycle from creating strategy to the point of tactical execution

Skills and Attributes:  

• Solid relationship building and networking capabilities
• Strong analytical, communication and organization skills
• Ability to work independently and accepting of ambiguity
• Self-directing and assertive individual who establishes a culture of disciplined thought and action through living and leading the agency’s vision, mission and values in words, thoughts and behaviors
• Carries out all responsibilities in an honest, ethical and professional manner 
• Engages cross-functional teams in a collaborative manner; drives toward win-win solutions
• Well organized; capable of managing a large number of activities in parallel
• Advanced computer skills such as Microsoft Word, Excel, PowerPoint etc.  
• Ability to travel as requested  

Physical Requirements:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:   

• Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive   
• Always carrying and lifting something into stores up to 20 lbs  
• Occasiona