Aftermarket Director

Continue your career as an Aftermarket Director in a Growing Company

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

Bartelt Packaging is seeking an Aftermarket Director passionate about customer service, driven by process improvement, and energized by interacting with people. In this role, you will have the opportunity to lead the Aftermarket organization in its entirety – Service and Parts Managers, Technical Experts, Customer Service Representatives, Service Coordinators/Business Support, and Field Service Technicians. In addition, you will create and operationalize the overall aftermarket strategy. Your strategy will bring best practices to life, ultimately growing aftermarket revenue and margin, but also delivering a best-in-class customer experience. 

 Does this work motivate you?

• Develop and implement the strategy and best practices for all activities connected to our Installed Base to ensure business targets are met and customers are satisfied; value stream includes Field Service and Parts.
• Develop short and long-range goals and objectives for the Parts and Service teams that effectively support the overall goals and objectives of the company.
• Lead team to ensure consistent, world-class service delivery and communication to our customers.
• Build and develop team of dedicated individuals with a sense of urgency, committed to caring for customer requests.
• Direct team’s proactive outreach to customers at key lifecycle touchpoints to promote service offerings.
• Ensure sustained health and safety standards with your team.
• Negotiate customer contracts including service and maintenance contracts and supplier agreements.
• Create, interpret, and monitor KPIs and dashboards to improve the customer experience and the efficiency of the business.
• Develop and maintain a process for completing comprehensive root cause analysis to eliminate repeat issues.
• Design marketing and advertising plans for the aftermarket portfolio; provide input on collateral.
• Leverage the Salesforce CRM to launch marketing campaigns focused on driving revenue growth.
• Create and conduct presentations promoting company products and services.
• Escalate non-conformities or design issues in a timely manner, secure a resolution plan, and follow through to completion.
• Create an annual budget and staffing requirements plans for entire Aftermarket department; manage department expenses in accordance with annual budget and optimize processes to streamline costs.
• Implement and meet all pricing policies (parts, service rates, freight) passed down by corporate team.

 What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.  And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside of our posting details, do not accurately reflect our internal compensation ranges.

If this sounds like you, we want to connect!

Qualifications:  

• 10+ years’ experience in manufacturing operations (i.e., project management, engineering, quality, manufacturing, or production in a design-to-build environment)
• Bachelor’s degree in engineering or b