Surgery/Special Unit Coordinator

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Surgery/Special Unit Coordinator

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Cole Eye Admin-Integrated Surgical Institute

                      

Job Code

B16014

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. 

  

A caregiver in this position works 8-hour shifts within 7:30am to 5:00pm. No weekend or holiday requirements. Position will be floated to the Lorain location.  

  

A caregiver who excels in this role will:   

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.  
• Validate patient physician information and ensures accurate collection.  
• Identify patients in need of financial counseling to ensure appropriate payment of services.  
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.  
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.  
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.  
• Receive orders and processes as indicated by provider and schedules according to protocol.  
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).  
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.  
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.  
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED  
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling  
• OR 3 years of customer service concierge experience 
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 
• Knowledge of Microsoft Word and Excel applications 
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software 

Preferred qualifications for the ideal future caregiver include:   

• In-depth knowledge of medical terminology and/or CPT/ICD coding  
• Prior experience using EPIC
• Prior experience in surgical areas or ophthalmic offices

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/       

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25