Patient Care Tech - Internal Medicine Clinic (PT- Casual Call, Day Shift)

Position Summary: 

The Patient Care Tech – Clinic is imperative to increasing efficiency, productivity, as well as patient and team satisfaction. Performs uncomplicated tasks under direct supervision of a work area nurse, including but not limited to patient care; transporting patients within the facility; ordering medical supplies and medications; assisting nurses with scheduling appointments, processing referrals, and pre-visit planning.

Minimum Qualifications:

Required

• High School Diploma or Equivalent
• American Heart Association BLS

Preferred

• Courses in Medical Terminology
• Nurse Aid training or non-certified graduate of medical assistant program
• EMT, CNA, or health care related certifications
• Experience working with protected health information and electronic health records
• Two years of medical/clinical office experience

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

• Collects patient information. Obtains and records vital signs and reports findings to provider or RN and records appropriate documentation in a timely manner.
• Performs chart review/pre-visit planning prior to clinic visit.
• Produces and manages schedule tracking and referral reports
• Produce and mail annual appointment paperwork; order labs for pre-visit planning according to guidelines or protocols; Schedule patient appointments, referrals, procedures and tests.
• Order drugs, medical supplies and vaccines for clinic; process all vaccines orders (stock & VFC as needed); assist with vendor requests/coupons/samples as needed;
• Coordinate prescription assistance program and pre and prior authorizations for clinic patients
• Perform other tasks as appropriate

Knowledge, Skills, and Abilities

• Ability to work in a busy and stressful environment
• Ability to work varied shifts
• Strong emotional intelligence, interpersonal and teamwork skills
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Creativity, problem analysis and decision making
• Detail oriented, organizational skills and the ability to prioritize
• Exercises tact, discretion, sensitivity and maintains confidentiality

Schedule Requirements

• This role requires regular and sustained attendance.
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

• Lifting (Repeatedly – 50 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.
• Sit (Occasionally): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.
• Stand (Repeatedly): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
• Walk (Repeatedly): Walking and moving around within the work area requires good balance and coordination.
• Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.
• Twist/Bend/Stoop/Kneel (Repeatedly): Twisting, bending, and stooping require flexibility and a wide range of motion in the spine and joints.
• Reach Above Shoulder Level (Repeatedly): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.
• Push/Pull (Repeatedly): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.
• Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
• Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.
• Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Exposures (Continuously): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging pro