Patient Transport Director - California Pacific Medical Ctr-CTD

Job Description

Aramark Healthcare+ is seeking a Patient Transport Director to lead the team in San Fracisco, CA. The Patient Transport Director will be responsible for developing and executing transportation solutions, for managing and providing passenger, asset, and material delivery through transportation vehicle, and offering a wide variety of patient transport solutions to meet customer and client needs.

 

COMPENSATION: The salary rate for this position ranges from $95,000.00 to $105,0000.00 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Job Responsibilities

Leadership - Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance. Ensure transportation services appropriately connects to the Executional Framework. Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved. Reward and recognize employees.  Ensure safety and sanitation standards in operation.

Client Relationship - Develop and maintain effective client and customer rapport for mutually beneficial relationship. Deliver and model WEST (Aramark customer service model) as the foundation for delivering excellent customer service. Identify client needs and communicate operational progress. Develop transportation services program based on contract specifications.  Develop strong level of trust and credibility regarding operational competency.  Provide leadership for transportation related areas of sales opportunities.  Customize transportation programs based on specifications and unique client needs.  Provide accurate cost data for each sales proposal.  Assist with planning and information as the standard selling model (STAR) is utilized with client interactions.

Financial Performance - Responsible for building revenue and managing budget which includes cost controls with regard to labor as well as ensuring the completion and maintenance of P&L statements. Adopt all Aramark processes and systems, eliminate custom/manual reports.  

Productivity - Implement and maintain General Manager agenda for labor initiatives. Create value through efficient operations, appropriate cost controls, and profit management. Consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiencies in courier, shuttle, patient transport, customer service center and transportation services. Understand end to end supply chain and procurement process and systems, ensure only authorized suppliers are used.

Additional Responsibilities:

Provide leadership, direction and support for transportation supervisors and hourly staff to ensure compliance with all policies and procedures related to transportation.  

Make regular visits to all departments units to ensure the transportation team is performing to protocol and addressing concerns promptly.

Schedule and make job assignments when and where necessary, as well as maintain a clean and safe environment.

Qualifications

• Bachelor Degree preferred; with equivalent health care management experience, required; requisite experience will be considered. 
• Minimum seven years supervisory experience in the customer service industry.  Knowledge of patient transportation and delivery systems.
• Must have the ability to manage in a diverse environment, under a variety of conditions and constraints with complete focus on client and customer servic