Department Assistant II

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

 

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

 

Why Shriners?

Shriners Children's is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties healthcare system. With multiple hospitals, outpatient clinics, ambulatory care centers, and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to gain knowledge and develop new treatments, and providing educational opportunities for physicians and other healthcare professionals.

 

4 locations ranked on U.S. News & World Report’s list of Best Children’s Hospitals for pediatric orthopedicsWinner of 9 Press Ganey Guardian of Excellence Awards and 5 Pinnacle of Excellence Awards for Patient Experience (2023)$20 million in annual funding for innovative research in genomics, clinical motional analysis, and other forms of translational research.

 

Benefits

Medical, dental and vision plans. Benefits eligibility from day one403(b) plan with generous company match and 457(b) deferred compensation plansEmployer-sponsored continuing education and trainingEmployer-provided professional liability coverageEmployer-sponsored life insurance and short-term disability insurance coverageSchool Loan Forgiveness Program and PSLF eligibilityVoluntary benefits: long-term disability insurance, critical illness and accident insurance, hospital indemnity, legal services, identity theft protection, pet insurance

Job Overview

The Department Assistant II supports the team through performing the below job functions including, but not limited to scheduling and patient registration.  

Responsibilities

• Strong customer service skills to interact positively with patients
• Exceptional communication skills with both patients and medical care providers to relay necessary information
• Ability to juggle and prioritize multiple responsibilities and handle interruptions
• Strong organizational skills to keep patient information confidential and organized
• Problem-solving skills for scheduling conflicts, missing documentation and other issues
• Attention to detail to ensure all patient information is accurate and available
• Compassion to help patients and caregivers in difficult situations
• Understanding of the importance of confidentiality
• Works well with a team, collaborates with all staff members as necessary
• This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Education

High School diploma/GED required 

 

Skills and Experience

3-5 years administrative experience

Intermediate level of experience with Microsoft Suite of products

 

Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace. 

 

Shriners Children’s values diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiri