Lead Practice Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

Job Summary: 

The Lead Practice Coordinator is responsible for the oversight of the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.   

BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $20.00 - 24.00/hour 

LOCATION: The office is located at 5965 S. 900 East, Murray, UT 84121

Duties/Responsibilities: 

Operational Excellence: 

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.  

• Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.  

• General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.   

• Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties  

• Coordinate efforts across Practice Coordinators to ensure KPI achievement.  

• Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.  

• Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians. 

Patient Support: 

• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes​.  

• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.  

• Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc. ​  

• Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.​  

• Collect all in-person and telehealth co-payments and account balances at the time of service.  

• Complete insurance eligibility verification, reach out to patients to resolve issues as needed.  

Clinician Support 

• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.  

• Coordinate with clinicians pertaining to any additional patient questions.  

• Support clinician schedules by auditing for appointment accuracy.  

Practice Coordinator Support  

• Troubleshoot workflow issues and implement workable solutions for Practice Coordinators.   

• Lead onboarding and on-the-job job training for new Practice Coordinators joining the organization. 

• Ensure front office coverage by managing the Practice Coordinators schedules, timecards, PTO, and PTO requests across the Practice Groups.  

• Fill in for any practice coordinator vacancies as needed.  

• Maintain a pleasant, secure, and motivational working environment.  

Required Skills/Abilities:  

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.  

• Ability to work independently and as a team member.  

• Excellent communication skills, both written and verbal.  

• Proficient in using Computer Software Applications (Microsoft Office & EMRs)  

• Comfortable handling sensitive and confidential Information (HIPAA)  

• Flexibility to travel between locations throughout the week  

Education and Experience: 

• High School or equivalent required, associates/bachelor’s degree preferred​.