Virtual Medical Back Office Coordinator

What We Strive For 

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. Recognized with ten prestigious workplace awards, including LinkedIn’s 2024 Top Startups in Denver, we’re setting a new standard in kidney care. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

What You’ll Do  

As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations. This position reports to the Lead, Virtual Medical Back Office Coordinator. 

 The Day to Day 

• Answer incoming phone calls in a fast paced/high volume environment 

• Achieve daily goals consistently as outlined by management 

• Listening actively to patients’ concerns, understanding their needs, and provide accurate information  

• Perform registration and insurance verification/updates for patient visits 

• Tracks member consents of enrolled and engaged members 

• Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.  

• Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.  

• Completes ongoing training to further skills and development.  

• Ensures all member engagements are documented accurately 

• Assist with special projects outside of normal scope of responsibility when necessary 

 

 Minimum Qualifications 

• 2+ years combined of related education, experience, or certification. 

• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. 

 

Preferred Qualifications 

• Experience using electronic medical records. 

• Bilingual Spanish-speaker. 

• Excellent Data Entry skills 

• Experienced in Microsoft office (Word, Excel, Powerpoint, etc.). 

• Demonstrates excellent customer service skills. 

• Works collaboratively with other team members. 

• Strong ability to demonstrate empathy, build relationships and discover patients’ needs. 

• Excellent oral/written communication skills to ensure information continuity. 

 

Hourly Base Salary Range: $22.25 - $25.00

We care and support our strivers holistically by providing competitive compensation and a comprehensive benefits package, including: 

• Medical, dental, and vision insurance 

• Two employee assistance programs (EAP) 

• 401k with employer match 

• Employer paid and voluntary life and disability