Program Manager, Housing Stabilization (85338)

Job DetailsLevel: ManagementJob Location: Pioneer - San Jose, CA 95118Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $103,744.16 - $103,744.37 SalaryTravel Percentage: Road WarriorJob Shift: DayJob Category: Nonprofit - Social Services

Position: Program Manager – Housing Stabilization 

Location: Santa Clara County, CA 

Reports to: Director, Housing Stabilization Services 

Status: Regular, Full-time, Exempt 

Compensation: $103,744.37/Annually 

ABOUT HOMEFIRST 

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. 

OUR VALUES

Kindness: We act with empathy toward others.
Passion: We ignite change to fulfill our mission.
Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW 

The goal of HomeFirst’s Housing Stabilization Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, case management, employment and benefits assistance, connection to community resources, and other supports to program participants.  

The Housing Stabilization Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in the program, recidivism, and the cumulative program exits into permanent housing among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community. 

There are 6-8 employees assigned to the Housing Stabilization Manager. 

REPORTING RELATIONSHIPS 

The position reports to Director, Housing Stabilization Services.  

PRIMARY RESPONSIBILITIES 

Ensure effective service delivery as measured by achievement of program targets. 

Oversee that all documentation for the program is conducted appropriately within the agency, licensing, contract, and program guidelines. 

Adhere to task completion deadlines. 

Independently manage the day-to-day operations of assigned programs through supervision of all assigned staff, including: 

Assist Case Managers and/or Support Specialists in maintaining a caseload. 

Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice. 

Provide recruitment, hiring, and training of program staff. 

Work with staff to maintain thorough, accurate records of service activities. 

Organize the work of the program and delegate responsibility to staff members, as appropriate. 

Assess the follow-up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals. 

Lead regularly scheduled team meetings to support program operation, including client case conferencing. 

Communicate and collaborate effectively with contract monitors and partners. 

Ensure service integration with Santa Clara County’s CoC, U.S. Department of Veteran Affairs,  Homelessness Prevention, and other relevant systems. 

Advocate on behalf of program participants as needed. 

Participate in program design and development, including the upkeep of operations manuals, as needed. 

Travel Percentage: Road Warrior  

General 

Attend all job-related meetings, including program staff meetings and agency or system-wide meetings. 

Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops. 

Maintain professional relations and conduct. 

Utilize supervision appropriately, maintaining open lines of communication, and providing updates on individuals. 

Be available after hours for support during crisis situations, as needed. 

Assist with other duties assigned. 

QUALITIES: 

The Housing Stabilization Manager is committed to the principles of Housing First and Harm Reduction and demonstrates that commitment through their proactive and creative approach to program interventions. They recognize the time-sensitivity required to support households in crisis to maintain or secure housing stability and exercise empathy toward the people we serve. 
The needs of the program, community partners, and population may compete, and the Housing Stabilization Manager is skilled in mediating conflicting demands and de-escalating challenges. They are professional representatives of the agency and can communicate persuasively when needed to