Patient Care Coordinator

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at-home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. As a Patient Care Coordinator (PCC) on the Everlywell Care Team, you play a vital role in ensuring we deliver safe, clear, and compassionate support to patients as they navigate diagnostic testing, results, and next steps in care. You will work closely with a multi-functional team to:  

• Support new program rollouts
• Coordinate and link patients to appropriate follow-up care
• Provide high-quality customer service to patients, providers, and clients
• Perform data extraction and administrative tasks that keep programs running smoothly

  This role is an excellent opportunity for individuals looking to grow a career in healthcare, telehealth, or patient support. Team members who are patient, collaborative, detail-oriented, and adaptable thrive here and have strong potential for future growth.

Job Responsibilities: Patient Support & Communication

• Handle inbound calls from patients looking to enroll in Everlywell products and services and/or questions regarding a recent lab test.

• Provide email and telephone support for patients, addressing questions about tests, orders, and next steps.

• Handle client emails pertaining to lab issues promptly and accurately, with great attention to detail in documentation and follow-up.

• Perform outbound notification calls to patients with abnormal/critical lab test results, following established clinical protocols.

• Facilitate patient/physician interactions as needed to support continuity and coordination of care.

• Assist with scheduling and appointment making related to diagnostic testing and follow-up care.

Job Responsibility: Care Coordination & Issue Resolution

• Assist with coordinating care and linking/directing participants to appropriate follow-up care, based on program guidelines and patient needs.

• Maintain a thorough understanding of Everlywell’s products, services, and workflows for clients, patients, and providers.

• Research and resolve complex issues related to orders, results, and patient experience.

• Investigate results/analytes further when questions or discrepancies arise, escalating appropriately.

• Research and resolve client/patient issues, ensuring timely and accurate follow-up.

Job Responsibility: Administrative & Program Support

• Support new program rollouts, including data extraction, documentation, and tracking activities.

• Assist with file keeping and maintenance to ensure accurate and compliant records.

• Participate in special projects and other duties as required, including work in areas outside the immediate scope of the role when needed.

Personal Characteristics of a Successful Candidate

• Exceptional customer communication and interpersonal skills.

• High-energy, enthusiastic, positive “can-do” attitude.

• Intellectual curiosity and passion for learning new skills.

• Strong organizational and time management skills and high attention to detail.

• Ability to work as part of a team and actively participate in group discussions.

• Passionate and curious about impacting the future of healthcare.

• Willing to put the patient’s needs first and focus on customer-centric calls for multiple hours per day.

• Open and honest communicator, especially when additional support or clarification is needed.

Skills/Experience

• On-phone / call center customer service experience required; healthcare environment preferred.

• 1–2 years of customer service experience with direct cu