Housekeeping Supervisor

Job Description Summary

Supervises work activities of housekeeping personnel to ensure the hotel is clean, orderly and attractive. Inspect work of all attendants ensuring each associates’ work meets Sonesta's standard.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

• Comfortable with working a fast-paced and diverse environment
• Inspect all guest checkout and stayover rooms for cleanliness, appropriate guest amenities and the correct condition of guest room equipment.
• Evaluate room attendants on job performance according to Sonesta corporate standards.
• Celebrate Successes! Actively participate in recognition programs. Take appropriate action to reward, document and acknowledge good work from employees.
• Coach and Retrain associates as needed, including management if escalation is needed.
• Collect any Lost/Found items, entering the information in the Lost/Found log maintained in the office.
• Collect room attendant’s assignment sheets and confirm the room status.
• Check Opera and Rex for information concerning room status and enter updated room status.
• Confirm work schedule with the associates for the following day.
• Understand and able to prioritize housekeeping needs (queue rooms, VIPs, general clean, projects, etc.)
• Assign Floor Housemen, Room Attendants, Public Area Attendants and Laundry Attendants their duties and inspect work for compliance to prescribed standards of cleanliness.
• Advise Office Coordinator of rooms ready for occupancy.
• Inventory stock to ensure adequate supplies.
• Issue supplies and equipment to employees.
• Investigate complaints regarding housekeeping service and equipment – advise on corrective action when required.
• Examine guest rooms, halls and lobbies to determine need for repairs or replacement of furniture or equipment and make recommendations to management.
• Conduct orientation training of new Housekeeping employees to explain company policies, housekeeping work procedures and to demonstrate use and maintenance of equipment.
• Attend training seminars to perfect Housekeeping techniques and procedures and enhance supervisor skills.
• Record data concerning work assignments, personnel actions, time cards and prepare periodic reports.
• Attend staff meetings with other department heads to discuss company policies and patrons’ complains and to make recommendations to improve service and ensure more efficient operation.
• Work with the Housekeeping Management to develop employees through regular room inspections, self-assessments and employee reviews.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
• Motivate and inspire your team
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Appropriate professional appearance and demeanor.
• Bi-lingual is preferred (Spanish).
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence. 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be comfortable using PC-based computer platforms, “smart” devices, have basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette.
• Two Years Supervisory experience in a fast-paced, high-demand work environment.
• Open availability: mornings, evenings, weekends, holid