Jobs and Careers
MA
Director, Customer Success
Mainspring EnergyMenlo Park, United Statesfull_timeVerifiedPosted 12 Mar 2025
About the role
Company Overview
Mainspring Energy is revolutionizing power generation with the world’s most flexible and adaptable onsite power generator, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless technology with near-zero NOx emissions.
Backed by top-tier investors such as Khosla Ventures, Bill Gates, American Electric Power, and Lightrock, Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we’re quickly scaling for international expansion.
Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we’re hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers.
We are looking to build relationships with people who share our values:
Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.
Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.
Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring’s business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.
More information can be found at www.mainspringenergy.com
Job Overview
At Mainspring Energy, we’ve experienced a strong period of growth as the direct result of both market pull and our own sales effectiveness. We’re searching for a highly qualified Customer Success professional to work closely with our leadership team to continue this trajectory. From Day 1, this person will have an immediate impact on ensuring that our customer deployments are successful and that our customers maintain a high level of satisfaction and retention. The ideal candidate will have proven success in an account management role, with a special focus on creative problem-solving and interdepartmental collaboration.
Mainspring Energy is revolutionizing power generation with the world’s most flexible and adaptable onsite power generator, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless technology with near-zero NOx emissions.
Backed by top-tier investors such as Khosla Ventures, Bill Gates, American Electric Power, and Lightrock, Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we’re quickly scaling for international expansion.
Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we’re hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers.
We are looking to build relationships with people who share our values:
Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.
Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.
Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring’s business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.
More information can be found at www.mainspringenergy.com
Job Overview
At Mainspring Energy, we’ve experienced a strong period of growth as the direct result of both market pull and our own sales effectiveness. We’re searching for a highly qualified Customer Success professional to work closely with our leadership team to continue this trajectory. From Day 1, this person will have an immediate impact on ensuring that our customer deployments are successful and that our customers maintain a high level of satisfaction and retention. The ideal candidate will have proven success in an account management role, with a special focus on creative problem-solving and interdepartmental collaboration.
Objectives of this role
- Drive the development and implementation of strategies and tactics aimed at customer retention and satisfaction, identifying opportunities for growth and improvement.
- Be the main point of contact for customers to drive high satisfaction and potential for follow-on business
- Act as the primary liaison between Mainspring and our customers, fostering strong, long-lasting relationships and proactively address customer needs
- Collaborate closely with cross-functional internal teams, including Sales, Engineering, Project Delivery, Product, Operations, Field Service, to ensure everyone is aligned on what’s most important to each customer and that we are communicating appropriately.
Responsibilities
- Lead and expand the Customer Success team as business needs evolve. In the short term, identify and directly manage key accounts, sharing the load with one other team member.
- Develop the customer onboarding process, establishing contact early in the customer journey and maintaining consistency throughout.
- Develop a deep understanding of each customer’s needs and challenges, offering consultative support and solutions to ensure the successful application of Mainspring’s products and technology
- Regularly review and report on customer account health, identifying risks and opportunities, and developing strategies to address them (i.e., success plans).
- Determine periodic customer meeting content, stakeholders, and cadence.
- Establish standard reporting formats for product performance, schedules, and work.
- Set support priority based on sentiment and strategic variables.
- Collaborate with internal teams to respond to customer issues and concerns as they arise, identifying and remediating root causes
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s