Team Lead, Sales Operations

GENEWIZ LLC

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Team Lead, Sales Operations

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. 

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Position Summary 

The Sales Operations Team Lead will oversee a team of six Sales Operations Analysts, providing leadership, mentorship, and operational expertise while actively participating in the team's core responsibilities. This is a working lead role, requiring the ability to balance team management with hands-on contributions to ensure efficient sales operations, smooth interdepartmental collaboration, and overall business success. 

Key Responsibilities 

Team Leadership and Development 

• Act as the primary point of contact for the Sales Operations team, providing guidance, training, and mentorship. 

• Lead team meetings to communicate priorities, goals, and process updates. 

• Assist in onboarding and training new team members, ensuring they are well-integrated and equipped to succeed. 

• Monitor team performance, providing feedback and identifying opportunities for skill development. 

• Foster a collaborative and inclusive team environment. 

Operational Execution (Hands-on tasks shared with the team) 

• Oversee and contribute to updating, maintaining, and monitoring customer pricing systems to ensure accuracy and compliance. 

• Lead internal interactions with Legal, Finance, and business units to execute customer agreements and ensure seamless contract management. 

• Facilitate client tenders, RFXs, and quality agreements, ensuring adherence to quality standards and timely completion. 

• Generate and maintain sales information for reporting and operational continuity (e.g., clims, quotes). 

• Assist with Purchase Order management and the systemic tracking of POs/payment methods. 

Collaboration with Sales and Cross-Functional Teams 

• Partner with Sales Leaders to identify priorities, execute improvement projects, and drive strategic initiatives. 

• Provide ongoing support and training to sales team members on processes, systems, and tools to enhance efficiency and performance. 

• Act as a liaison between Sales Operations and other