Sr. Customer Success Associate- Tech Support

We are a leading predictive people analytics company, empowering over 700,000 employees worldwide through our AI-enabled engagement bot for HR called Amber. Our presence in the APAC market is strong, and we serve more than 275 customers, including companies like Tata, OYO, Axis Bank, and Makemytrip. We revolutionize the employee experience across 60+ countries.

Our ambitious goal is to achieve a remarkable 400% year-over-year growth, making Amber a trusted friend at work for over 100 million employees globally. With a team of 200 passionate individuals guided by our core values, we are reshaping HR practices.

As a Tech CSA, you will be an integral part of our technical team, supporting customer interactions and collaborate with various departments to ensure the success of our customers. You will work closely with solutions engineers and other cross-functional teams to address customer queries, and provide technical assistance. You will play a vital role in our technical team, specializing in the integration of our products through APIs, SSO (Single Sign-On), and related technologies

No. of positions: 1

What will you be doing? 

1. Technical Support: Provide assistance to customers and prospects by addressing technical queries.

2. Product Familiarity: Develop a strong understanding of our products and services to effectively answer product-related questions and provide guidance during customer interactions.

3. Collaboration: Collaborate with solutions engineers, customer success teams, Engineering teams and Product team on various product issues and integrations.

4. API and Integration Support: Provide technical support to customers and prospects for integrating our products with their existing systems using APIs and related technologies.

5. Training and Knowledge Sharing: Participate in training sessions and workshops to enhance your technical skills and knowledge about our products, features, and industry trends.

6. Documentation: Maintain accurate and up-to-date records of customer interactions, technical inquiries, and solutions provided. 

Who will you work with?

Sam, Adi, Akshay, Jinesh and of course the rest of the jovial inFeedo team.

Requirements

Is this you?

• Bachelor's degree in engineering in a related technical field.

• Strong interest in technology and a desire to learn and develop technical skills.

• Excellent communication skills, both written and verbal.

• Basic understanding of software applications, APIs, and integrations.

• Ability to work collaboratively in a team environment.

• Detail-oriented with the ability to manage multiple tasks simultaneously.

• Customer-focused mindset and a passion for delivering exceptional service.

Brownie Points:

a. Experience in B2B SaaS

b. Any prior engineering experience, however brief

c. Alignment to our core values

What happens after you apply?

1. Step 1: Within 7 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat.
2. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
3. Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
4. Step 4: After a quick interaction with the People Team, If our vibes match, a tête-à-tête with the inFeedo's leadership team follows
5. If we mutually enjoy the 4 steps, we onboard you with a big smile :)
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