Functional Product Owner - Customer Opportunities

As a Functional Product Owner (FPO) – Customer Opportunities, you will play a key role in driving optimisation and improvements within the Opportunity Process.  Your work will help reduce non-value adding tasks for Sales and enhance growth opportunities with our customers whilst ensuring consistency and maturity in the process with a focus on process excellence within the Lead to Agreement (LTA) framework.

This role will assist in supporting our LTA 2025 priorities including the Simplification of Opportunity Management whilst also playing a key role in supporting other initiatives that are impacted by the opportunity process and collaboration across multiple teams within LTA and with external stakeholders, demanding a strong team ethic and excellent change management skills. 

We are looking for someone who brings a fresh perspective—a forward-thinker with deep understanding of current sales who can drive conversations with stakeholders, and lead change with agility.

Key Responsibilities:

· Simplify & Improve: Collaborate with the Platform and Sales Operations team to simplify the Opportunity process, reducing administrative tasks for sales teams and improving efficiency.

· Strategic Growth: Identify and implement strategies to utilise Opportunities to drive customer growth.

· End-to-End Process Excellence: Work closely with LTA processes, including Product Definition, Short-Term Offers, Long-Term Tenders, and Contracting, ensuring seamless integration and connectivity across our processes. Design, track, and enhance time spent by sales working with opportunities, improving process maturity and aligning with strategic priorities.

· Drive Change & Adoption: Develop and manage process maps that cover the full Opportunity process, ensuring alignment with upstream and downstream workflows.

· Be a Connector: Communicate regularly with end users through key channels such as Sales Operation Manager Calls, dedicated Teams Channels, and the weekly Sales Deck.

· Operational Excellence: Drive operational excellence by improving the visibility, adoption, and effectiveness of new measures and controls. Work across functions to ensure stakeholder alignment and seamless execution of initiatives.

· Process Excellence: Use process excellence methodologies to analyse, redesign, and optimize workflows, addressing pain points and enhancing efficiency. Utilize lean principles, including waste reduction and value stream mapping, to drive consistency and operational improvements.

· Change Management: Facilitate change management efforts, ensuring smooth adoption of new processes across our users

· Stakeholder Management: Contribute to global transformation initiatives, ensuring alignment with business objectives and stakeholder expectations.

What you will bring:

• A Fresh Perspective – You bring curiosity, creativity, and a passion for continuous improvement.
• A Sales Mindset with a Process Improvement Approach – You understand sales workflows or have hands-on experience in sales, but you also think critically about making them more efficient. Additionally your background in process improvement, operational excellence, or product management will help in streamline processes within a structured framework.
• Experience with CRM Tools – Familiarity / Knowledge with platforms like Salesforce is a strong plus.
• Change Leadership – You are comfortable leading conversations, influencing stakeholders, and ensuring smooth adoption of new processes.
• Collaboration & Communication – You enjoy working across teams and functions, bringing people together to drive solutions.

How we will support you in your journey

We value problem-solvers who embrace ambiguity and bring fresh perspectives. At the same time, we are deeply committed to supporting your development every step of the way.

As part of your onboarding, you will receive structured training through our Process Academy, equipping you with the tools and methodologies we use daily. Your learning journey doesn’t stop there—we actively invest in your growth through MPACT, ensuring regular check-ins on your MyGrowth roadmap to provide the right guidance and support for your professional aspirations.

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