Patient Relations Coordinator - Trios Care Center Oncology & Hematology /Full-Time/Day Shifts

*This is a safety sensitive position*

Salary range: $19.48-$27.68/hr

Location: Trios Health - Trios Care Center Oncology & Hematology
Job Type: Full-Time
Reports To: Practice Manager

About Us:

Trios Health is committed to providing exceptional healthcare and ensuring a positive experience for all patients. We prioritize patient-centered care and are dedicated to addressing concerns, improving communication, and enhancing satisfaction throughout the patient journey.

Position Overview:

As a Patient Relations Coordinator, you will work directly with specialty departments to process incoming referrals, coordinate patient scheduling, and facilitate seamless navigation of care within the clinic. You will play a key role in ensuring a positive patient experience by providing clear communication and support throughout their healthcare journey.

Key Responsibilities:

• Process and manage incoming patient referrals in coordination with specialty departments.
• Schedule patient appointments efficiently, collaborating with Medical Assistants (MAs) and providers.
• Communicate with patients to provide appointment details, instructions, and answer questions about their care.
• Assist patients in navigating clinic services and coordinating follow-ups.
• Verify insurance and obtain prior authorizations as required.
• Maintain accurate patient records and ensure proper documentation in the system.
• Provide excellent customer service to patients, addressing concerns with empathy and professionalism.
• Work closely with providers and clinical staff to ensure smooth patient care coordination.

Qualifications:

 

• High school diploma or equivalent required; associate’s degree or healthcare-related certification preferred.
• Previous experience in a healthcare or patient-facing role preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology and scheduling software is a plus.
• Commitment to providing compassionate, high-quality patient service.

Benefits:

• Health, dental, and vision insurance.
• Paid time off and sick pay.
• 401(k) with employer match.
• Professional development and training opportunities.