Sr. IT Support Technician - OPS Buena Park

 

 

At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.  It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day.  These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team.  We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

 

 

The Role: Senior, IT Support Technician

 

Orora Packaging Solutions is seeking a Senior, IT Support Technician primarily responsible for analyzing, problem solving, testing, modifying, creating and developing enhancements to the enterprise OPS infrastructure. This specific role will specialize in supporting the Windows environment at Orora.

 

• This position will report to the: IT Service and Experience Manager
• Travel Requirement: Up to 20% Travel
• FLSA Status: Non-Exempt

 

What You'll be Responsible For in this Role

 

In this role, you will be responsible for analyzing, problem solving, testing, modifying, creating and developing enhancements to the enterprise OPS infrastructure. This position must specialize in Windows and Macintosh support, online cloud service support, desktop imaging, mobile devices, and audiovisual technologies.
 

This position contributes to the continued operation and development of the OPS’s Information Technologies (IT) department including physical/virtual server, hardware deployment, software installation, architectural design, systems analysis, enhancement design, purchase recommendations and research, capacity planning, performance analysis, monitoring, documentation, and reporting.
 

This role focuses on providing support for the front-end delivery of technical solutions to our coworkers. In this role you are responsible for resolving end-user issues on their computing equipment and applications. Key responsibilities include installing hardware and software systems, maintaining or repairing equipment, troubleshooting a variety of computer issues, setting up computer security measures, configuring computer networks, offering technical support for on-site or via phone or email
 

This role requires high skill and proficiency in the theoretical and practical application of specific computer systems and analysis, including the deployment and enhancements to customized software engineering tools and scripts.

 

• Performs all tasks with a customer-centric focus. Consults with users to determine hardware, software, or system functional specifications and improvements.
• Engages in the design, development, documentation, analysis, creation, testing, or modification of computer systems or programs based on and related to, user or system design specifications.
• Analyzes and weighs individual customer (internal and external) needs with the overall needs of the business 100% of the time.
• Engages in work that requires significant discretion and independent judgment.
• Partners with other team members in analyzing software and hardware requirements and developing action plans for accomplishing and implementing company goals through appropriate technical solutions at least 40% of the time.
• Owns and develops the operational processes, policies, and infrastructure documentation to allow repeatability & awareness of the maintenance of infrastructure services & systems 5% of the time.
• Monitors and maintains existing systems, performing performance analysis, upgrade, patches, and necessary operations at least 10% of the time.
• Collaborates with users to identify, develop and enhance computer systems and specifications.
• Partners with application developers to determine system compatibility and enhance usage.
• Problem-solves with escalated tickets and issues from other teams at least 70% of the time.
• Develops, designs, and implements division requests for new construction at division locations with the ad