Medical Office Rep

Overview

Talent Pool - Administrative & ClericalProvides customer support via phone/face to face. Provides accurate information to our customers and staff. Communicates with all departments and disciplines to safely navigate our patients effectively.

 

Responsibilities

 

 

• Provides customer support via phone/face to face. Greets customers with standard Cone Health greeting. Quickly identifies needs and handles appropriately. Provides necessary information for referrals. Follows up with customers and co-workers. Responds to customers promptly.
• Provides accurate information by utilizing the latest software technology. Maintains and utilizes smartrack to retrieve patient information. Provides pagers to families, offers direction and locates family members for surgeon consultation.
• Communicates with Surgical Services Departments. Communicates with departments in regards to times/delays. Assist in keeping customers appraised of transfers/admissions/discharges. Notifies direct supervisor if issues/concerns arise in the waiting area for resolution.
• Utilization of systems/databases. Recognizes problems and reports immediately. Utilizes computer/terminal to retrieve patient information. Navigate systems/databases effectively
• Center Goals. Some of the pillars and expectations except financial results were met.

Qualifications

 

EDUCATION:High School Diploma or equivalent - Required

 

EXPERIENCE:1 year of Medical Office experience - Required2-4 years relevant experience - Preferred

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIREDDrivers License | Valid Drivers LicensePREFERRED