Field Service Engineer II (IV Solutions)

Field Service Engineer

Join Omnicell, a pioneering force in healthcare technology, as a Field Service Engineer (FSE) I or II, where your work will directly impact patient care and outcomes. Our FSEs provide troubleshooting, repair services, and scheduled preventive maintenance for Omnicell’s pharmacy and supply automation solutions at customer sites. Your work will keep critical pharmacy and supply systems running, helping healthcare providers deliver the highest quality possible to patient care.

Whether you are a Level I or Level II Engineer, you will be dispatched as needed by our 24x7 Technical Assistance Center. Our FSEs work on medication management hardware and software repairs, fixes, and troubleshooting. 

What's in it for you?

• You can apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals. Your work will help optimize healthcare delivery, directly impacting patient lives.
• Learn pharmacy + nursing workflows and how medication management systems significantly drive efficiency, reduce wasteful spending, and drive higher quality patient care.
• Opportunities for advancement learning specialized automated or robotic products

Field Service Engineer Level I Responsibilities and Qualifications:

• As a Level I Engineer, your work will involve moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. You will regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.

Basic Qualifications:

• Bachelor’s Degree in Engineering/Technology or related discipline; or 

Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Preferred Qualifications:

• Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Coursework in Network Engineering, Robotics, or Electronics
• Experience working in a hospital environment

Field Service Engineer Level II Responsibilities and Qualifications:

As a Level II Engineer, you will take on more advanced responsibilities. You will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. You will regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. You will also be able to provide coaching and mentoring as needed.

Basic Qualifications:

• Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR

Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Preferred Qualifications:

• Bachelor’s Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Coursework in Network Engineering, Robotics or Electronics
• Experience working in a hospital environment
• Knowledge of FDA regulations for medical devices and Quality Management Systems

Shared Responsibilities for both Levels:

• Thoroughly document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings
• Maintain service quality and customer satisfaction
• Manage parts inventory and return materials process

Work Conditions for both Levels:

• Must be able to lift 50 lbs. to approximately 5 ft. high
• Available 24 hours a day, Monday through Friday, and for weekend on-call rotations
• Frequent local travel in the primary area
• Backup support in adjacent areas as needed
• Provide work area at home and space for trunk stock inventory

Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptabl