Why us?

At The Ben, West Palm Beach, every corner tells a story. Inspired by the legendary Byrd “Birdie” Dewey and her famed Ben Trovato Estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

 

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben invites guests to immerse themselves in refined coastal living. Guests gather at Proper Grit, our signature whisky and supper club–inspired restaurant, or ascend to Spruzzo, our rooftop Mediterranean lounge offering sweeping waterfront views. Every space reflects thoughtful design, elevated service, and an atmosphere where hospitality feels both personal and extraordinary.

 

The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. This is a place for professionals who take pride in presence, pursue excellence, and thrive in an environment where every detail matters.

 

At The Ben, you don’t simply work in luxury—you help define it.

Job Overview

The Barista is responsible for crafting exceptional coffee experiences while delivering warm, personalized service to every guest. As the welcoming face of the café, the Barista ensures that each interaction reflects The Ben’s hospitality philosophy—thoughtful, attentive, and refined.

 

This role requires both technical skill and genuine guest engagement. From preparing handcrafted espresso beverages to maintaining a polished café environment, the Barista contributes to a seamless and memorable guest experience. The ideal candidate is passionate about coffee, attentive to detail, and thrives in a fast-paced luxury hospitality setting.

Responsibilities

Guest Service & Hospitality

• Provide warm, personalized service to every guest.

• Greet and engage guests in a friendly, professional manner.

• Create a welcoming café atmosphere that reflects the hotel’s luxury standards.

• Resolve guest concerns with professionalism or escalate to management when needed.

Coffee Preparation & Beverage Service

• Prepare coffee, espresso beverages, and specialty drinks with precision and consistency.

• Operate espresso machines, grinders, and brewing equipment confidently and safely.

• Maintain knowledge of coffee brewing methods and beverage offerings.

• Ensure all beverages meet quality and presentation standards.

Operations & Cleanliness

• Maintain cleanliness and organization of counters, workstations, equipment, and surrounding guest areas.

• Assist with stocking inventory and monitoring supplies throughout the shift.

• Follow all health, sanitation, and safety standards.

Cash Handling & Transactions

• Accurately process cash, credit cards, and other payment methods.

• Maintain accurate transaction records through POS systems.

• Ensure accountability and attention to detail in all financial transactions.

Team Collaboration

• Support team members to maintain smooth daily operations.
• Demonstrate integrity, honesty, and accountability in all guest and team interactions.
• Assist with additional tasks as needed to ensure exceptional service delivery.

Qualifications

Who You Are

• A team player with a friendly, approachable personality.

• Passionate about coffee and hospitality.

• Comfortable multitasking while maintaining composure and accuracy in a busy environment.

• Professional in appearance and presentation.

• Reliable, responsible, and able to work independently when needed.

• Flexible with scheduling, including early mornings, weekends, and holidays.

• Multilingual skills are a plus in serving diverse guests.

Qualifications

• High school diploma or equivalent.

• 2+ years of barista or coffee shop experience preferred.

• Knowledge of espresso machines and coffee brewing techniques.

• Strong interpersonal and customer service skills.

• Basic computer and POS system proficiency.

• Ability to lift up to 25 lbs and stand for extended periods.

• Strong verbal communication and ability to read and write clearly

Physical Demands

The physical demands described here are re