Deputy Chief Director of PMCOE

Title: Deputy Chief Director of PMCOE

State Role Title: Gen Admin Manager III

Hiring Range: $170,000 - $185,000

Pay Band: 7

Agency: VA Information Tech Agency

Location: VA Information Technologies

Agency Website: https://www.vita.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as an Deputy Chief Director of PMCOE with the Customer Experience Division.

The Deputy Chief Director of PMCOE serves as a senior leader responsible for strengthening project management excellence and elevating customer experience across the organization. This role oversees the development and operationalization of the Project Management Center of Excellence (PMCoE) and drives the maturity of project management practices across the Commonwealth.

Acting as a strategic advisor to the Chief Experience Officer (CXO), the Deputy Chief Director ensures that project management standards, customer service operations, and organizational priorities—such as IT modernization, customer experience enhancement, and enterprise transformation—are aligned and effectively executed.

This position plays a critical role in ensuring the success of high‑risk and high‑priority projects, fostering a culture of continuous improvement, and enabling consistent, high‑quality service delivery to internal and external stakeholders.

This position plays a critical role in ensuring the success of high‑risk and high‑priority projects, fostering a culture of continuous improvement, and enabling consistent, high‑quality service delivery to internal and external stakeholders.

Key Responsibilities:

Strategic Leadership & Governance

Project Management Center of Excellence — Lead the development, implementation, and continuous improvement of the PMCoE to advance project management maturity across the Commonwealth.

Strategic Alignment — Ensure project management practices support enterprise‑level goals, including IT modernization, customer experience transformation, and operational excellence.

Serve as a senior advisor to the CXO on project governance, customer service strategy, and organizational performance.


Project Oversight & Risk Management

High‑Risk Project Support — Provide mentoring, oversight, and risk management for high‑risk and high‑priority projects.

Develop and maintain risk management reporting, dashboards, and monitoring tools to support executive decision‑making.

Ensure alignment, accountability, and transparency across all phases of major projects.


Customer Service Leadership

Customer Experience Strategy — Strengthen customer service operations by promoting consistent service standards, responsive communication, and continuous improvement.

Collaborate with cross‑functional teams to enhance service delivery and resolve systemic issues impacting customer satisfaction.


Communication & Stakeholder Engagement

Communicate complex information clearly and persuasively to senior leadership, cross‑functional teams, and external partners.

Facilitate alignment across diverse stakeholder groups, ensuring shared understanding and coordinated execution.

Resolve conflict with tact and diplomacy, maintaining productive relationships across the organization.


Operational Excellence & Continuous Improvement

Lead initiatives that strengthen project management processes, customer service operations, and organizational performance.

Promote a culture of learning, innovation, and continuous improvement within the CX Area and across project teams.

Support the development of tools, templates, and best practices that enhance project delivery and customer experience outcomes.


Join VITA at The Boulders in Richmond, VA, where innovation meets impact! As the Commonwealth’s leading IT agency, we’re connecting, protecting, innovating, and powering Virginia’s digital future through collaboration, creativity, and purpose. Our team thrives in a vibrant, customer-focused environment that values growth, accountability, and forward thinking — all while making technology work for every corner of Virginia.

Minimum Qualifications

Extensive knowledge and experience in enterprise IT governance, program and portfolio management, and orga