Banking BPS Offering Manager

Job Description:

Essential Job Functions:
• Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly.
• Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests.
• Engage with clients to gather feedback, address basic concerns, and coordinate support.
• Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
• Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution.
• Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date.
• Generate reports on service performance and client feedback for review and action.
• Coordinate resources and schedules to ensure optimal service coverage.

Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in Service and Program Management
• Proficiencies in strategic planning, team leadership, and performance management
• Continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:
• Advanced degree in a relevant field a plus
• Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.