IT Onsite Service Desk Engineer Leuven

<p><span><span><b>Location:</b> Belgium - Zaventem | <b>Job-ID:</b> 201901 | <b>Contract type:</b> Standard | <b>Business Unit:</b> System Engineering &amp; Technicians</span></span></p> <p> </p> <p><span><span><b>Life on the team</b></span></span></p> <p><br/> <span><span>Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software experience and great soft skills?<br/> If so, then we would like to discuss your next career move! </span></span></p> <p> </p> <p><span><span>We have an opportunity for an IT Onsite Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers in Leuven or Merksem</span></span></p> <p> </p> <p><br/> <span><span><b>What you'll do</b></span></span></p> <p> </p> <p><span><span>Working as part of a dynamic team you will provide onsite support.</span></span></p> <p><br/> <span><span>Some of the daily activities are:</span></span></p> <ul> <li><span><span>You will be answering incoming calls from customers with technical and substantive questions</span></span></li> <li><span><span>You will be logging incident calls and handling incidents and service requests</span></span></li> <li><span><span>You will carry out extensive troubleshooting and problem solving </span></span></li> <li><span><span>You will be guiding new customers in configuring and starting up applications</span></span></li> </ul> <p> </p> <p><span><span>Technical skills:</span></span></p> <ul> <li><span><span>Knowledge of Windows 10 and standard Office applications (MS Office 2016 &amp; O365)</span></span></li> <li><span><span>Good knowledge of Desktop and Laptop hardware environments</span></span></li> <li><span><span>Good knowledge of Active Directory (Azure AD, Endpoint / Intune)</span></span></li> <li><span><span>MDM</span></span></li> <li><span><span>A broad knowledge of different technologies:</span></span> <ul> <li><span><span>Printers and network printing</span></span></li> <li><span><span>Citrix environment and applications</span></span></li> <li><span><span>Smartphone and tablets </span></span></li> <li><span><span>Knowledge of Google apps is a benefit</span></span></li> <li><span><span>Having worked in an ITIL environment is a benefit</span></span></li> <li><span><span>Experience with remote user assistance</span></span></li> </ul> </li> </ul> <p> </p> <p> </p> <p><span><b><span>What you'll need</span></b></span></p> <p> </p> <ul> <li><span><span>Fluent communication skills in Dutch, French and English</span></span></li> <li><span><span>Experience in a Service Desk or support environment role</span></span></li> <li><span><span>Good knowledge of the most used IT tools</span></span></li> <li><span><span>Customer focus and understanding customer needs</span></span></li> <li><span><span>Team player, easily uniting with the team members and working with stakeholders</span></span></li> <li><span><span>Resilient person who can cope with a very fast-moving landscape </span></span></li> <li><span><span>Share knowledge with colleagues through documentation</span></span></li> <li><span><span>Have a valid driver's license B</span></span></li> </ul> <p> </p> <p> </p> <p><span><b><span>About us</span></b></span></p> <p> </p> <p><span>Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.</span></p> <p><span>We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.</span></p> <p> </p> <p><span>If you would like to join the Computacenter family, we look forward to receiving your application.</span></p> <p> </p> <p><span>We’re growing. We’re hiring. We encourage. We empower. We support.</span></p> <p><span>#winningtogether</span></p> <p><span>#peoplematter</span></p>