Sr. Client Services Manager- New Hyde Park, NY

 

• Pay Range:  80,000.00-120,000.00
  *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

 

About CDC: 

CDC serves over 15,000 customers in the New York and New Jersey area.  While Coffee is still our first name we stock over 4500 different products from apples to Ziploc bags.  Our customers' needs are ever evolving and so do we.  Our beverage equipment has evolved to coffee machines that grind and brew to water coolers that can provide carbonated water with your choice of flavoring and strength.  We can also provide attendants to maintain your pantry based on your needs: whether 2 hours per week or 10 full time staff at multiple locations.

Now as part of Compass Group-USA, we can arrange for seamless service across the country for any of your foodservice needs, whether catering, vending, special events, café management or unattended markets.

Job Summary

Position Summary

The Sr. Senior Client Services Manager serves as the primary liaison between the company and select high-end clients, ensuring exceptional service delivery across product portfolio management, ordering, logistics, and customer support. This role is pivotal in cultivating long-term client relationships, driving satisfaction, and delivering strategic insights on consumer trends and preferences. Operating with urgency and precision, the manager navigates cross-functional collaboration to ensure seamless execution of initiatives that promote innovation, growth, and sustained success.

Key Responsibilities

• Client Relationship Management:
  Build and maintain strong, enduring relationships with key clients, serving as their trusted advisor and primary point of contact.

• Needs Assessment & Product Guidance:
  Develop a deep understanding of client needs and preferences. Provide expert recommendations and support on product selection, particularly in snack and beverage categories.

• Order Processing & Inventory Oversight:
  Review and process purchase orders for supplies and equipment. Monitor inventory levels to ensure accuracy and availability.

• Category Expertise & Trend Analysis:
  Represent snack and beverage offerings as the in-house expert. Create compelling documentation and insights based on market trends to support client recommendations.

• Marketing & Program Development:
  Design and implement proactive B2B consumer programs, including product rotation schedules and marketing initiatives.

• Client Presentations & Stakeholder Engagement:
  Deliver impactful presentations to senior clients and collaborate with Compass sector partners to align on strategic goals.

• Procurement & Supplier Management:
  Develop procurement strategies, maintain supplier relationships, and ensure compliance with quality standards and contractual obligations.

• Risk Management:
  Identify and mitigate risks within procurement and service delivery processes.

• Reporting & Communication:
  Prepare and present key account metrics. Communicate progress on monthly and quarterly initiatives to internal and external stakeholders.

• Issue Resolution:
  Address and resolve complex client concerns professionally. Escalate service issues as needed to ensure timely resolution.

Skills & Qualifications

• Strategic thinking and relationship-building expertise
• Strong analytical and problem-solving skills
• Excellent communication, presentation, and negotiation abilities
• Proficiency in Microsoft Office Suite
• Self-motivated and results-driven

Education & Experience

• Bachelor’s degree in Bu